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December 2024 by Seth Montgomery
John, Scott, and Andrew are exceptional employees. I came here stranded and they did everything they can to help me. Awesome guys.
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November 2024 by Kenneth Barr
Great help finding the odd things I need for my classic
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November 2024 by Christine Thompson
These guys are wonderful. I have had a couple of issues that they helped me with and I was on my way. They are so courteous and willing to help. I highly recommend this store.
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November 2024 by Steve Sears
Stephan was cheerful,friendly, and a Big Help...Thanks
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November 2024 by Madison Stowe
Jeff provided great customer service today! If I need anything, I’ll be back.
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July 2024 by Mary Ann Hieb
As most O'Reilly's excellent service.
The young man came out and put a tester on and gave me the right parts hard to beat that.
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May 2024 by Tom Riddle
Do not give these people any money. They are scum. The whole family.
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January 2024 by Tinker Bell
The guys there yesterday were very helpful!
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January 2024 by Bob Dylan
I just came in to ask for a code read on my car. The young fella who helped me was positive and outgoing, even though I didn't need to buy anything that day.Don't expect them to be certified expert mechanics or anything, you need to know your own vehicle (some reviewers/customers expect way too much). That kind of service is expensive.I've always liked O'Reilly's, and from experience, they're generally better than other auto parts stores. Plus they're headquartered here in Springfield. I do think they should try to pay the store employees a little more, but I only know about their starting pay, and maybe they give decent raises. Anyway, thanks for your services. I support this company and reccomend them!Oh oh oh OREILYYYYS
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December 2023 by Ben Gurwell
Staff helped me with getting the right parts and even lending me tools at the store. When they didn't have a part at this location, they called the other location to verify and hold the part for me.
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September 2023 by Douglas W.
Came in today with a battery issue. Andrew was really nice and helpful, as he checked the battery and realized it was a connection issue. Bought a new part and he replaced it and I'm on the road again.
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August 2023 by Colette Freeman
The free code check is really helpful.
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August 2023 by Jessica Hunt
I'd like to give a shout out to Adam!! This young man saved me today. My wipers weren't wipin' Not only did he recommend a great set of wipers, probably the best ones I've ever had, but not the most expensive... he also put them on my car IN THE RAIN! He was so sweet even tho I felt so bad for asking him to do it. I know it's a "FREE" service, but I'd be a little grouchy if I had to do what he did, but he wasn't. He was just kind. I wanted to tip him, but of course I didn't have any cash and thought it might be strange to ask for his venmo or cash app... the least I can do is give him a shout out on the internet and remind everyone to try to be as kind as Adam! Thank you Adam.
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August 2023 by Unknown
Went to Napa, the no nothing people. Terrible place. Went for a custom size belt for mechman alternator. They said he would have to measure 6000 belts to get mine. It's printed on the box. You don't have to measure them. Went to O'Reilly's. Guy named Jeff got me the right belt in less than 30 seconds. O'Reilly's is not perfect they have made some mistakes on parts I've had before. The difference is they make it right. Everytime. Thanks Jeff.
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August 2023 by Katy Cunningha
I was at this store on the26th between 2:30 and 3:00 to get a phone holder. The two male employees I approached for help did nothing but tell me that anything on the rack "should work." The first one I picked had a magnetic attachment and I asked if if would work with my phone case. "It should." I bought it and went to my car. It didn't. I took it back in and told them it didn't, showing them my phone fell right off it, and they took it from me to somehow prove I didn't know how to work a magnet, finally agreeing. I said I'd like to exchange it if someone would help me find one that would work, but they just did the return. I found another one that fastened to the dashboard with suction. I told them my dashboard was textured and slanted, and asked if this one would stick to it. "It should." It didn't. I returned it, still seeing no interest from the employees in helping me. I went to O'Reilly's because I'd never used a phone holder before and recognized my car's dashboard might present problems. I thought I could get help with it. I was wrong. I came home and ordered from Amazon.
