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March 2024 by Annie S.
A big thanks to Anthony in OKC for getting my instrument in quickly, fixing the problem perfectly, and taking time to visit a minute too!
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February 2024 by Endoa M.
These guys are The Best! Extraordinary customer service and atmosphere. I didn't want to leave the store.
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January 2024 by Michael C.
Y'all, please go check out Palen Music Center in Springfield, MO! It is AWESOME!! I recently purchased a new drum set from them, and was SO impressed with the customer service they showed! Super nice people, super helpful with all your music needs! I've been to many different music stores, but Palen tops them all! Also, wanna give a shoutout to Brooke for being so kind and helpful! So, next time y'all are in Springfield, MO, PLEASE go visit Palen Music Center! You won't regret it!
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January 2024 by Joshua Jacobs
Emmett was amazing! They should let you rate it higher as their customer service is truly Amazing ? Went to a couple of other stores and they said they would need to keep my violin for a couple of days... To put strings on?.. Went to Palen and Emmett offered the service. For free! Kudos to you all. Amazing facility, friendly staff, and an array of all of your musical needs. Skip the other and choose Palen.
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January 2024 by Max Roark
Was in the market for a Rampone R1 Half Curved Soprano and after trying a few different stores with no success Palen Music Center was right on it and completed my order remarkably quick with amazing customer service and knowledgeable employees. Going to be my first stop for any other saxophone I need in the future and I highly recommend to anyone who is in the market for anything similar! Thanks again Greg!
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January 2024 by W Wallace
Some of the nicest people around working here. Always knowledgeable and willing to answer any questions you may have. Store is nice, neat, and clean. Huge assortment of instruments and instrument accessories. Really great product lines are stocked including hard to find items. Love this place! ??
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January 2024 by Tara Connors
I’ve made several purchases at Palen music over the past few years. My family and I have been warmly greeted with each visit. The employees are incredibly knowledgeable in their field, answering and asking questions in order to guide you to just the right instrument for your skill level and budget. We’ve been nothing short of pleased and will continue to patron Palen Music for all of our musical needs!
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December 2023 by Ryan Werbeck
I had the hands down best experience at Palen Music in Springfield. From the moment I walked in Alyssa listened to what I wanted and concerns I had. We sat down with a couple of different guitars and she answered questions about all of them to a T. Her and I found “the one” for me and I couldn’t be happier with my decision. Thank you Alyssa and Emmit!!!! For sure going to Palen for all of my guitar needs!!!
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December 2023 by Courtney W.
In addition to a friendly and pleasant demeanor, Mike Henderson at Palen Music Center was extremely helpful and went above and beyond to fulfill my equipment needs. Will be making future purchases from this company for the excellent customer service alone.
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November 2023 by Kenneth Pearce
I have used Palin music for years. I wouldn’t even know where to go now if I was living somewhere else because these folks have taken care of me better than any company has ever Done. They have the best selection of guitars in this area and they’re actually one of only five Store to have an amazing machine that
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November 2023 by Isaac Kenneth
I have been a loyal customer of Palen music for over 10 years, and as a full-time singer/musician, I can vouch for their professionalism, quality of service and excellence in product. They treat you like a friend, not just a client, and I always look forward to dropping by my local store! An easy five stars!
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October 2023 by geoffrey power
Chase is a Sound Engineer Expert that made the purchase of my equipment the best part of my weekend. This is exactly the kind of expertise and service you’d expect from a Ferrari or McClaren dealership… I hadn’t shopped here in over a decade… now I’ll come here - even if I can get it cheaper online.Excellent buying experience
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October 2023 by Scott Miskowski
I received above and beyond service while looking for my next toy (guitar). Marla helped me to find the 6 string version that I like, and I was able to order the 12 string from that. I have worked with many people in customer service, and everyone else in the store seems easy to work with, but Marla deserves the highest accolades!
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October 2023 by Linden Mitchell
Amazing people who give amazing service. I was helped by Chase. I wasn't interested in a Taylor acoustic guitar when I walked in, but Chase knew the exact guitar I needed. I ended up with a beautiful 614ce thanks to Chase. I love the feel of the whole place. They really know how to make every person feel welcomed when they walk in and feel blessed when they walk out. Thank you for such amazing service Palen Music!
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October 2023 by Angelo DosSantos
The salesman, Elijah was super helpful! I walked in wanting to buy an acoustic guitar & Elijah picked out a few guitars at different price points and was very informative on each guitar and their pros. He made the buying process so easy and painless. Best experience out of all the music stores in the 417
