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March 2024 by Gwen Wright
The friendly service
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March 2024 by Juliab
I had wonderful customer service there
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March 2024 by Brenda G
Audrick was unprofessional and rude. LEVI was amazing
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December 2023 by Melissa Rust
If I could give less than one star for this store, I would. It is now the month of December, and I have been dealing with them on a lost package from February! I have been into the store multiple times to inquire on my claim for the lost package and get nowhere! I have heard so many excuses and ways to stall! Nobody ever calls me back or takes any action at all. I just got off the phone with UPS customer service and they couldn't see any evidence that a claim was even filed! The dollar amount is small, but now it's just the principle!
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December 2023 by Abby Z
For a massive corporation that primarily deals with annoying customers, the people working here are always so patient and helpful to me (at least this has been my experience). If others disagree, perhaps it’s because they aren’t treating these workers with respect to begin with! Idk just a thought. Be nicer to your delivery people, especially during holidays.
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December 2023 by Kara Kim
Tamara and her colleague had such lovely customer service! They helped me print some important papers when I was having technical difficulties and it was a fair price!Thank you ladies xoxo
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December 2023 by Erika Edith
Was waiting for my package to be delivery to my house. I call at 11 am and ask if the package was there and the girl told me ‘yes it’s here unfortunately you have to come and pick it up’ I was like ok I’ll go in the afternoon and when I came at 3 pm the guy said that they sent it back to the state it came from without even notify me that they were gonna send it back. Oh and also made me waste my time coming to this place for nothing when I call earlier to ask. NOW U HAVE MY PACKAGE AND MY MONEY!
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October 2023 by Andrew Brashers
I’ve never had any complaints. The longest I’ve had to wait was 15 minutes and it was because there was an irrational customer.
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October 2023 by Debi Carcione
The staff is always helpfull (katie) at the Sunshine UPS store
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October 2023 by Maria Carlson
My husband scheduled an appointment with the notary for today. He showed up on time, but was told the notary had left for lunch. He asked if they could check and see when they would be back because he is on his lunch break. They called and were informed that she would not be back in today. Would have been nice if someone could have let us know she would not be available ahead of time!
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October 2023 by Jeri Young
Katie was my cashier and she was so friendly and actually acted like she cared that I understood everything that I was doing. I have always gone to this store and had some bad customer service, but the good always out ways the bad, and I was really thankful for Katie today! Thanks UPS Store!
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October 2023 by Elliott Gonsalez
They were able to easily help me with my questions and were extremely patient when I didn't understand some solutions
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October 2023 by Jessica stuff
Quick and friendly service! Offered me special resume paper to print my resume on and stand out from the other candidates.
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August 2023 by Tim Kring
Absolutely terrible service here. I've had 2 shipments now that have been either destroyed due to improper packaging or in the second case lost completely. When I contacted the employee that took the package Courtney told me maybe she forgot to scan it and it "probably" got scanned when it went on the truck. After that she said I don't know what to tell you it happens. Repeatedly called and left my number was never called back by management. After I finally got through to the store manager Tammy she told me that the employee has been a problem and they have ongoing issues with her but can't do anything about it. Had me email her personal email address with emails that had been deleted by the store and said she would call back after looking into it. Never called back and after contacting them several more times she refused to do anything to resolve the issue or get the owner involved. Acknowledged the package was dropped off but refused to put that in writing so my claim could be handled. Do not use this store for business services they do not care.
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April 2023 by rakshya lamichhane
Went to this location on Saturday at 3:45pm. They close at 4pm. Employee were extra cranky to help late customer. But if I am inside your store 15 min before your closing for just amazon return, you shouldn’t have that much frown on your face. Very rude employee.
