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January 2024 by Shelley ..
Yesterday we called on an urgent matter to get some assistance with a money transfer and whoever answered didn't seem to know anything. Then she hung up on us. This is the final straw for me. I have had myriad issues with USB and I am tired of their horrible customer service, "selling" me every time I go in there, and complicated fee structures. Next week, when I have a day off, I am withdrawing my money from US Bank and moving to Educational Community Credit Union. ECCU has always treated me well, going above and beyond my expectations.
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January 2024 by Hairy Hoodoo
All the US banks were closed but the google maps said this one would be open so I finally got there far from home needing money and they're closed. It's only 1/2" of snow!!! I mean, if banks in Washington state closed for that they'd only be open half the year! I was able to drive 20 miles there in a rear wheel drive corvette. They had no reason to close.If we can't even have one branch open there is a problem.Going to stop using this bank after many years. Closing accounts asap
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September 2023 by Brandon Grover
Us bank has the worst customer service I've ever experienced with a bank
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July 2023 by Jared Thomas
Does not have a coin counter. Calls itself a bank.
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June 2023 by Joe Kelley (Joe9876)
Great walkin experience every time every employee. Huge bank with lots of services - too big to fail. 2 branches within walking distance. branches in most cities and states I might move to.
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April 2023 by Seren Rene
Slow, always looks closed. Drive thu can take you like 15-20 minutes for simple deposits. Priority is usually the guests inside so I recommend going inside if you have to go here.
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June 2022 by Nyamtseren Batdolgor
Had a very positive experience when opening a new student account. They showed me everything and were committed to helping me. Only problem was that the tellers are only working until noon and sometimes the bank would be closed on a weekday.
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April 2022 by Billy Hesik
Worse mortgage experience of my life. My mortgage specialist Lisa and her boss Annette didn’t do a good job of working efficiently on my loan and it took way longer than anticipated. My loan structure also changed 2 days before closing, Because they’re team failed to inform me of there errors. Ended up paying way more that we wanted!!!! I would never recommend them to anyone.
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February 2022 by Trey Noran
Time to close this location as it is beyond bad. It does not serve the customers and opens when it has the Spirit to open. Never in my 50 years of life have I seen a bank like this. US Bank Corp close this bank and let Springfield place something useful there like a Apartment Building.
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February 2022 by Trey N.
Time to close this location as it is beyond bad. It does not serve the customers and opens when it has the Spirit to open. Never in my 50 years of life have I seen a bank like this. US Bank Corp close this bank and let Springfield place something useful there like a Apartment Building.
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November 2021 by C W
A bunch of employees working but no teller drove 20 minutes to deposit money. Online it says its open but got the branch and the drive up was closed went inside to see plenty of employees no1 willing to put money in my account ridiculous.
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September 2021 by Alexandria A.
Not helpful. We told them we wanted to open a business account and get a credit card. They just told us they don't know if there was someone to help us to just wait around or go to a different branch.
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September 2021 by A E Compton
Not only are drive-through hours of 10 to 12 ridiculous, now the commercial lane is closed.Terrible for business. Now, after being asked to go to a different lane, they tell me a wait is necessary because of lobby customers.I feel sorry for the staff. If they are being coached to think this is the best in customer service, it is not true.
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September 2021 by Quinton Hamp
The tellers refuse to help folks after 12pm. Sent me down to the ATM which was being repaired. This is why I left Bank of America. Guess it's time to do the same with US Bank
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September 2021 by J R
Terrible branch that won't do anything and actually tells you to seek the other locations for your needs. Not sure why this one exists. Was told they cannot do anything but "account maintenance?" Go elsewhere. Hours of availability are also terrible, but every US Bank is that way now.