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January 2024 by Brad Hamman
Understandably they only had 1 person working, but I was in the store 5 minutes and they never looked up, never let me know it would be a wait, nothing.
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January 2024 by Chris Ryman
They do not know their plans and will lie to you about a gift card to get you to switch carriers, absolutely lie
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January 2024 by Kevin Ropell
Amazing service from Austin!!
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November 2023 by A H
Will never return to the East Sunshine store and advise no one else to either. They completely messed up the trade in credit on two phones(two separate lines). Added a new line, they did not give promotional credit for the new line. Traded an iPhone 12 Pro for on a new phone for the added line. Did not get credit on bill. I traded a 11 to upgrade on another line. They credited me for XR (which is of lower value of course) instead of the 11. They also discontinued a discount I had been getting when they processed our purchase that day. It has taken numerous calls and investigating to get to the bottom of this and it is still not fixed yet. Have located the phones we traded- one was shipped to Verizon from this store and the other is still at their store after 1 and 1/2 months. Verizon has been fantastic at helping me sort this out and locate our trade ins. Wish I’d have read the reviews for this store before giving them my business. This Russell Cellular store is terrible. Don’t go there.
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November 2023 by Jill Fontaine
Sucked... Austin wants tips and won't fix my issue with my new phone without charging me for every problem... I'll go to the other stores before I go back there. They have my cellular issues so screwed up... they left me in a mess that is likely to cost me in the future... I've been with this company since they were Alltel...if you walk in, it's going to cost you ?
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August 2023 by Amber Burnett
I’m going across the pond at the end of the month and had no clue how my phone would work or what I needed to do. Russell, the man himself, explained me my options and was able to hook me up with a one month/one time charge international plan! Big corporate stores give me anxiety and I find it hard to trust that they always have their customers best interest in mind and are not just money hungry shmucks.At this store I felt heard and like I was talking with a genuinely kind person. Thank you Russell!
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May 2023 by Austin
Do not trust the sales people here. They lied about my trade in credit. I recorded the conversation and will be filing a complaint following this review. They also told me there was a special promotion where I would get a free SE watch and that it was better than my series 7 and would have a free line for 3 years. All lies. They actually downgraded me watches and there was would be $11 in monthly charges. I went in the next day and got it returned and confirmed that the sales guy (Austin) was going to add the $800 credit. He wasn’t there so I had the guy working write it down as proof before I left the store. I have them on recording confirming this as well. They said it would take 24 hours to reflect on my account. Austin just called me and said he only did $700 and refused to let me speak with a manager and hung up on me. Your stereotypical sleazy sales guy living up to the reputation. Now I’m on hold dealing with Russell Cellular corporate.
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January 2023 by Christiana Gormly
The young man working in the the sunshine store is extremely professional, kind, patient, knowledgeable and willing to go far beyond what is expected of him excellent person to deal with. If you have any kind of issue with your phone ?
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December 2022 by Rachel Kendall
We've used Russell a couple of times. They're easy to deal with, helpful, have things in stock unlike the main store or even best buy. We will continue to use them as our Verizon peeps!
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November 2022 by Catherine Clowers
Relatively fast service but they wanted almost $40 to help him set up his new phone even though he's been with Verizon for YEARS. The staff was friendly though.
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August 2022 by iflydachoppa
Ashley is the best! She hooked me up with some really good deals and I left very happy. Get into Verizon and let Ashley take care of your cellular needs.This new phone is working great and Verizon's service is very fast and reliable.
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August 2022 by Morgan Steward
Ashley was AMAZING when upgrading to my s22! She was so nice and attentive, even when there were several customers in the store with her the only employee. She was super helpful in getting me good deals as well!
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June 2022 by Code Enforcement State of Missouri Region D
Bought my phone was called a month later telling me to pick my phone up they were not buying it . I went to pick the phone up . Case was missing and screen was chipped .
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April 2022 by Terence Lane
Great customer service!!! They got me in and out with my phone upgrade and would definitely recommend 10/10
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January 2022 by dan murphy
Stoped at your store last night and I will never stop into that store again. It was 11 minutes till closing and I was informed that they were getting ready to close not how can we help you just were closing! All I wanted to do was increase the data limit on my hotspot. I have been in retail off and on for over 30 years and I guarantee that I was trained to never deal with a customer in that maner.
