Russell Cellular, a local Verizon Authorized Retailer located at 3121 E Sunshine in Springfield, MO, is known for providing friendly and helpful service. Customers appreciate the staff's professionalism, kindness, and patience, with many mentioning that staff go beyond expectations to assist with various needs, from setting up phones to explaining plans. The store offers a wide selection of products in stock, making it easier for customers compared to larger stores. Customers have trusted their advice, especially when traveling abroad, as staff helped arrange international plans. While service is generally quick, some have noted a fee for phone setup despite long-term relationships with Verizon. Overall, customers leave satisfied, praising the store for offering good deals, reliable service, and a positive shopping experience. The staff’s genuine care and expertise make Russell Cellular a preferred choice for Verizon customers in the area.
Had to upgrade my phone, had a great experience highly recommend
June 2026
Very knowledgeable, patient and professional/helpful!! Thank you for helping me!!!
April 2026
I stopped by, was having issues getting my new phone transferred over.. Erik was so helpful and polite. Customer service is scarce these days but not at this Verizon. Thanks I will for sure be back.
