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“edit: I will keep my 5 star review I had previously. I did have a great experience here prior. It is a shame though that the woman this morning was so rude on the phone and wouldn't let me finish my sentence without hanging up.. Had she left me finish, I was going to let her know that I was still planning on brining my PC in to use their services. Potential customers/repeat customers are at least worth 30 seconds of your time.”
9AM - 7PM
7120 Manchester Ave, St. Louis
Computers
“MacHeadquarters in Maplewood offers exceptional service and a high level of expertise for Apple products. Ashley, the person who handled my call is very friendly and helpful. Roberto, who helped me choose the best individualized product for me, is very knowledgeable and is a great communicator. He made sure I made the best purchase required to fulfill my desired computing needs - from processor to storage and external drive to AppleCare to protect my investment. I am confident in the choices I made with the help of his vast experience and understanding of offered product capabilities. Jake also was very helpful in explaining the process of data management. He is a computer genius in the true sense. MacHeadquarters is an established sales and service business that has a very loyal customer base for a reason. They offer the highest level of service, backed by expert techs, a knowledgeable sales force and good value with promotional deals twice a year. It is a great alternative to the traditional Apple Store or Best Buy experience. MacHQ caters to anyone looking to buy a new or pre-owned refurbished Mac at a fair price. They are the definitive top level service and sales providers for Mac users in St. Louis. Highly recommend MacHQ.”
“great customer service. answers the business phone even during non-operating hours. honest, EVERYONE is extremely knowledgeable, friendly, professional staff. always goes above and beyond. guarantees his work. i’ve been a loyal customer for over 30 years.”
“The employees are helpful and they usually have what I need. Last week I did need to order stationery and envelopes with my company's logo, but the person that I needed to assist with this was not there.”
“What a wonderful job this company does! I know people always take the time to complain more than to praise. I usually deal with Ben or Brandon but everyone at Option provides a sense of security for FSC and it’s staff. We know we can call with any need or issue and someone at Option will handle our needs with professionalism and expertise. They are all really nice people too! ?Thanks and keep up the good work!”
8:30AM - 4:30PM
14248 Manchester Rd, Manchester
Computers
“'Been a customer for quite a while, and am never disappointed with the high level of service. These guys know what they're doing, and are easy to deal with.Only one issue (and it's not the store's fault) ... the Handicapped parking spots are not anywhere near the actual store fronts where they should be; and people with a disability have to walk (or "roll") all the way across the parking lot to get to the stores. I guess that the owner of this strip mall never heard of the ADA.”
“I spoke with Ben today from the store management. He was EXTREMELY helpful and made sure that my concerns were properly dealt with. He helped to find my rebate amount, refunded it to my card (kudos for this btw), and also offered to personally escort me through store when I came back in the future. Also, he noted that he would look into the issues related to the 2 employees mentioned in my review. For the management alone, I highly recommend. Will be back in the future.”
“Mr. Kevin was very helpful and friendly. He'll give you all the information you need and more, even the defects with the device. I can recommend him enough. Definitely going to be my computer guy from now on.”
“I placed an "order by 5pm and get today" order with $4.99 delivery charge.I wish they would have called me when they were out of one of my items, super high-yield printer ink. I would have asked them to substitute high yield. The ink was the only thing I was in a hurry for. I ordered two more things because American Express would have given me $15 back if I spent over $100, but I didn't reach that amount without the ink.I was initially glad to see a $10 coupon with my order, but then I noticed it had expired four days prior. They sent an expired coupon!My order included a card "Let us know how we did today" with a QR code. So, I typed up the above complaint. The QR code leads you to a site requiring a receipt code. I do not have a receipt code, just an order number.ONE STAR for this experience, but I'll rate it four stars because other experiences with the store have been fine.”
8AM - 8PM
12452 St Charles Rock Rd, Bridgeton
Computers
“Found a great Clothes dryer brand new for about 75% off original price..The Items are there either slightly damaged or we're on the sales Floor or in stock for a longer time and didn't sell..other words not a brand new model, but a brand new appliance. And the employees are very knowledgeable about each product..”
“I am sad about our Best Buy store closing permanently November 30, 2023. I will be purchasing fixtures chairs and whatever they have so I will be checking in till the end of the month. The going out business sale is a great value!Thank you and I appreciate the service.The selection on fixture, leather sofa, and more is going fast!Gloria~”
“Kenya Reed gave my son and I excellent customer service. Kenya greeted us with a smile & very helpful with selecting our upgraded phones. She didn't try to push the most expensive phones but knowledgeable about every phone. She didn't rush us, took her time & pleasant through the whole process. This has been the best experience with Metro. Metro needs more customer service associates just like Kenya. Thank you Kenya, you are the best!!”
10AM - 8PM
8350 Eager Rd, St. Louis
Computers
“The efficiency and professionalism of this Best Buy store are commendable, especially when compared to the South County location. Here, there's a noticeable presence of staff actively assisting customers rather than being preoccupied with personal devices or idle conversations. The team is attentive, friendly, and the store is well-organized, ensuring a consistently positive shopping experience. To the employees at the Eager Road location, kudos for your dedication and excellent customer service. It's worth noting that despite being closer to the South County store, I'll continue to patronize the Eager Road location for its superior service.”
10AM - 7PM
2440 St Louis Galleria St, St. Louis
Computers
“I had nothing but helpful, friendly, and professional service at this store. I highly recommend this store for shopping Apple products, getting assistance, or anything else Apple-related. I would happily return here again.”
“I have been to this store several times over the years. Easy to get to, parking no issues and mildly near a exterior entrance. I appreciate the extra security but it is a bit weird bags are not provided with order pick ups and there was not seemingly security presence outside. Staff were friendly and store was clean.”
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“Been with Will for over 10 years...one of my computers (screen ) is ten years old...of course I had to replace the hard drive...but the screen is still good. In addition the pricing is very reasonable. Awesome service”