Firestone Complete Auto Care

Auto Repair, Tire Dealers
Hours: Firestone Complete Auto Care in Saint Ann, MO is a one-stop shop for vehicle needs, from standard maintenance to tires and repairs. The business aims to provide reliable and affordable auto care for every make and model, with services like oil changes, brake inspections, and engine repairs. Customers describe the location as awesome and the best, noting it is very hard to find a place that is honest and will take care of your car needs. Positive reviews highlight exceptional customer service, with staff members noted for being extremely helpful, attentive, respectful, and patient. Specific praise includes employees who go above and beyond, provide clear specifics, communicate quickly, and save customers money by identifying warranties. Customers report that the team diagnoses problems and provides information before any work takes place, leading to recommendations and plans to do business there again. However, some reviews report mixed experiences. One customer, a long-term client, was dissatisfied with an unexpected charge for a diagnostic test that was not authorized, though the issue was later resolved to their satisfaction by a manager. Another customer experienced significant delays for a battery replacement, found the store closed before posted hours without a call, and was initially left without their car, though the situation was ultimately rectified. The business notes that Sunday hours are primarily for appointments. Overall, Firestone Complete Auto Care strives to be a comprehensive solution for auto care, with many customers reporting positive and honest service, while some have encountered procedural or communication issues that required management intervention to resolve.

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1. St. Ann, Missouri