“I came in to do an exchange. I waited in customer service for about 5 minutes. Vicki was the employee that helped me and was so very kind. I told her we waited longer then expected for our delivery and she went above and beyond by also refunding our shipping costs. Vicki and I had a lovely conversation while doing the exchange. Vicki took her time and didn't rush me at all even when I had questions and she had a line of customers. Vicki made sure she answered everything before saying goodbye and calling up the next customer.”
“Carter-Waters staff is always available to answer my questions and special order anything I need. The products they sell are top notch. Don’t waste your time at the big box store just come here and did I mention dogs are welcome?”