Metro by T-Mobile is known for its helpful staff, particularly at the Wentzville and St. Charles locations. Customers appreciate the efforts of the employees, who do their best to assist despite occasionally being short on phones and needing more support. The phone service is praised for its unbeatable price, and customers find the internet costs to be significantly lower than competitors like Spectrum. Many recommend switching from cable services. However, there are mixed experiences, as one customer faced a prolonged issue at the North Oaks location. Fortunately, the manager at the St. Charles store, Ciro, is recognized for his exceptional customer service, quickly resolving problems that others could not. Overall, Metro by T-Mobile offers affordable services and dedicated employees.
Ara was amazing! She is a very kind and helpful lady and I would happily buy anything from her again!!
January 2026
Terrific customer service. The customer service representative was very personable and very friendly
June 2022
I had a horrific devastating experience at the North Oaks location a month long ordeal with my phone and it was still never resolved but after talking with the manager of this store CIRO expeditiously rectified my demise I'm so very grateful
