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October 2023 by Monica Christmas
The store on first capital is the worst Metro PCS by T-Mobile I have ever been to in my entire life. I have had the worst experience with this store 4 times in row! At first it was with the same person so I thought maybe if I asked for someone else maybe it’ll be different… NOPE!!! Just horrible! The sad part is this is the closest store for miles and they only treat the Hispanic people good ? which is sad because my money spends just like theirs!! I’ve been lied to and charged way more than I should have on more than one occasion.
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August 2023 by Wesley Gordon
The girl in Wentzville tries very hard to help as much as she can. The girl in St Charles was sweet as well. They both could use more help. Sometimes short on phones but for the price you can't beat the phone service. Internet price is much better than Spectrum and all you have to do is plug it in and power up. Cut that cord from cable. Get rid of Spectrum and AT&T. You won't regret it. I promise you
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July 2023 by Google user
The girl in Wentzville tries very hard to help as much as she can. The girl in St Charles was sweet as well. They both could use more help. Sometimes short on phones but for the price you can't beat the phone service. Internet price is much better than Spectrum and all you have to do is plug it in and power up. Cut that cord from cable. Get rid of Spectrum and AT\u0026T. You won't regret it. I promise you
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February 2023 by Brandon Vogler
Came here 3 times this week 12-3 lights on but nobody is home, will be changing providers this is the third store I’ve tried
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February 2023 by Shana Whitehorn (Hazel Eyes)
They do not answer the phone during business hours. Very inconvenient location.
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June 2022 by Demaris Ridgell
I had a horrific devastating experience at the North Oaks location a month long ordeal with my phone and it was still never resolved but after talking with the manager of this store CIRO expeditiously rectified my demise I'm so very grateful
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April 2022 by Greg Carrell
Ciro is very customer oriented and does an outstanding job resolving issues. Spent a day between customer service and the wentzville location with no resolution, Ciro had me in and out, situation resolved in 15 minutes. I will take the extra 15 minute drive to St Charles if I have to go back in the store.
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January 2022 by Jose Estrada
Love it they have the best help and catumer service ever??
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December 2021 by Gina Denson
Ciro.....hey that guy is PHENOMENAL!!! He helped me with everything that had to do transferring all pictures etc to my new phone. He gave me great conversation as well as unexpected laughter!!!! Superb customer service I tell you!!!! Ciro....stay at being great and don't lose it!!!
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September 2021 by Amanda the Flower Mommy
First of all let me premise this review by saying I was a very unhappy Boost Mobile phone customer. Boost Mobile head really complicated things but Victor and Ciro at this T-Mobile store powered through and got it fixed. Victor literally hunted through hundreds of phone models to find the right one so that I could use my trade-in. They're determined to make it work for you and are as friendly as anyone ever ask for. I'm now a happy T-Mobile user and so is the rest of my household. Thanks again, guys!
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September 2021 by Mary Skinner
Ciro was the best representative of any metro store I visited. I' totally illerate when it comes to phones. He explained the value of choosing this phone and set everything or met answered and showed everything I needed. I definitely rate him 20 out of 10.
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September 2021 by Lateacha Tigue
Mr.Victor was AMAZING!He went above and beyond to help me restore my settings on my phone. The customer service his team provides is always 1st. Class.Thank you Metro Team #FirstCapitalDr.
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September 2021 by Thomas Askins
Very nice cell phone store nice phones great deals knowledgeable staff
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August 2021 by Brittany Marie
I absolutely loveddd my Metro experience. Victor was the most patient and kind individual! He assisted myself and my family with new upgrades and amazing customer service! Our experience was definitely worth the 40 minute drive from North County!!!! I highly recommend if you are looking for affordable pricing and excellent service.
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June 2021 by Mike Telishevsky
This experience was the worst. Store manager Ciao of Latino descent was serving three Latino customers when I walked in wanting to buy a replacement for a phone on one of my 4 lines. I had to wait, which was fine, and I said I'll be in my car just to make sure I was next in line. Another Latin descent woman walked into the store, and I walked back in after her. After sitting down and waiting, I was informed by that manager that she was in fact next in line. After I mentioned that she wasn't there before, he informed me that I have an attitude and he wouldn't help me anyway. I got discriminated because I wasn't Latino? Or Mexican? Or what was the reason. I left and went to Wenztville store down hwy 70 and whole transaction took 10 min. My pics are from there. I beg people never to go to First Capitol location ever. It is reserved for people of certain background and you will be discriminated upon based on your appearance. I strongly believe that the manager lacks customer service skills and should be fired immediately.
