U.S. Bank Branch offers a range of financial products and services. The bank itself is fine, with a dedicated banking team determined to help. Many reviews highlight incredibly kind and helpful employees who are friendly, professional, and knowledgeable. Staff members have been commended for going above and beyond, taking time to explain things without making customers feel rushed, and showing genuine care. Customers report positive experiences setting up accounts and receiving patient assistance. However, the automated phone system is frequently criticized as useless, making it difficult to speak to a human operator without navigating multiple hoops. Overall, in-person service receives strong praise.
Horrible Customer Service. Tried call numerous times over several weeks to set up an appointment to wire money. No one every answered nor did they ever return phone calls. Credit Unions are so much more Customer Service oriented. Going to start moving my business to them.
May 2025
Highly reccomend Kelli Peterson if you need help from a U.S. Bank consultant. She took time to explain things to us and provided exceptional help. Exceeded my expectations.
April 2025
Robert was extremely helpful in getting my account information taken care of in a quick and easy manner. Very personable & nice. Thanks for your help Robert!!
