Ackerman Toyota in St. Louis is known for providing a fast, friendly, and professional car buying experience. The dealership boasts a 93% customer satisfaction rating, with most customers completing their purchase and driving away within two hours, thanks to their efficient process recognized by JD Power. They offer a wide selection of certified pre-owned Toyotas, making it easy for customers to find reliable vehicles. Many customers highlight the helpful and friendly staff, praising salespeople like Ryan O’Leary and Randall Yu for their professionalism and patience. Ryan, in particular, is commended for securing vehicles quickly, including a hybrid Highlander that was on a long waitlist elsewhere. Customers appreciate that Ryan and his team go the extra mile to get great deals, handle trade-ins fairly, and work within budgets, often avoiding high-pressure tactics. One customer shared that Ryan even managed to get them into the trim they wanted without a co-signer, making the process smooth and enjoyable. The dealership’s staff also excels in customer service beyond sales, with reviews mentioning pleasant waiting areas, reasonable prices, and attentive service during visits for routine maintenance like oil changes. Despite some frustrations with policies, customers feel that the staff’s patience and genuine care make a difference, and many plan to return for future purchases and service needs. Overall, Ackerman Toyota is recognized for its quick, respectful, and customer-focused approach, making it a trusted choice for new and pre-owned vehicle buyers in the area.
My first time here. Came for oil change. Friendly employees, reasonable prices, very clean, boring waiting area. Not one truck on showroom floor.
October 2025
Helpful friendly service by my salesperson Darwin Bridges.
September 2025
Ryan O’Leary was so lovely to work with and with us every step of the way when custom ordering our new Toyota 4-Runner RTD Pro. We’re in love with our new “Roxy” , yes I named her, and she turns heads every where we drive.
