CarMax offers easy car buying and selling with no haggling or pressure. They carry a large selection of used cars, trucks, and SUVs, making it easy to find what you want in one place. Customers report phenomenal, quick, and easy experiences. The process is handled efficiently, often taking less than an hour from start to finish for a sale. The online offer price is matched exactly, and the staff is pleasant, professional, friendly, kind, and easy to deal with. They are also described as attentive, helpful, patient, and informative, making the entire process convenient and seamless. For selling, CarMax is competitive with pricing and pays what a vehicle is worth, even if you don't buy from them. They are honest about vehicle condition assessments. The buying experience is generally positive, with staff noted as being less pushy about add-ons. While most experiences are highly recommended, some minor issues are mentioned, such as occasional delays in vehicle transfer or a vehicle having a slight odor. Overall, customers are happy, could not be happier, and would use CarMax again, recommending it to friends and family for a quality used car.
So easy did all my loan on line all I had to do was take proof of income insurance and address. In with me we went in at 5pm and drove away with my new suv by 6pm
July 2026
My husband and I bought a car from the O'Fallon, IL location in May 2018 (well before we were married!) and we had a great experience, so we knew we would go back when the time came again! Cameron was FANTASTIC and made the process super easy.
July 2026
The whole experience at Carmax was wonderful from start to finish. What I really liked was that I was never pressured. I was given time and Brandon, my salesman was incredible! He was super patient, very knowledgeable and very much a big help to me. I will recommend CarMax to everybody I know!
