Eddie Bauer receives mixed reviews regarding its clothing and service. Some customers express disappointment, feeling the clothes have become poor quality and overpriced, with selections having gone downhill. This is attributed by some to a change in ownership. However, many reviews highlight consistently great and wonderful service. Staff are described as kind, fantastic, and incredibly sweet, often going above and beyond to help customers find items. They are noted for being helpful with exchanges, advising on sales, and providing coupons. The stores are generally seen as very organized, clean, and having a lot of room, making them easy to navigate. Customers report a wonderful selection of clothes and often mention great deals and large sales, including significant discounts on clearance items. While some are critical of the current product, others still love the clothes and the service they receive.
The cloths are becoming poor quality, overpriced and the selections have gone downhill. Over 1/2 our closet used to be Eddie Bauer but now it's only about 20 percent. Seems like this happened when they were bought out by an investment firm. Very disappointing.
April 2024
Awesome experience exchanging a pair of pants with a broken zipper. Stacey was fantastic taking care of everything. Bought another pair of pants and shorts while I was there too with a great sale going on. Thanks so much - love the clothes & the service!!!
May 2023
Can’t say enough about Kyle who helped us he was so kind and the store was very organized and clean. He really helped us find what we where looking for.
