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February 2024 by Yolanda M.
This PetSmart gets my poodle all the way together. The sales associates are helpful and informative about pet supplies and purchases. I would highly recommend for grooming.
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February 2024 by Cheyenne L.
We have taken our Yorkie to PetSmart for a long time to get her groomed. Feb 16, 2024 was just the same. When my husband went to pick her up the groomer told him they "nicked" her while grooming her. It was more than a nick, she was skinned along her leg. I can't imagine the fear and pain our Yorkie was in when it happen. I won't be taking her back to Crystal City, MO PetSmart as they lied about it being a "nick" and didn't offer any compensation for her grooming or a vet visit if it became necessary.
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January 2024 by Soophia Lakewood
Great experience. Sunday 1.21.24 afternoon 2:30pm and the lady at the fish area was so sweet and caring then the cashier with the short blonde pixie cut (didn’t get a name) was absolutely a kind warm soul. She even double bagged our new ? to stay warm. Highly recommended for all pet needs and very knowledgeable employees. Good vibes. Thanks -Brentwood Petsmart ? A ray of sunshine ☀️ much needed
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January 2024 by John Werner
Lay out is a little awkward with the dog training located in the middle of the store. The business overall is ran similar to other PetSmart stores I've visited.
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January 2024 by Aisha Gunn
My brother paid in advance and made an appointment for my dog to have his nails groomed …I called in advance as I was scheduled to take him not my brother to the appointment…they stated there was no record of appointment and that they did not take advanced payment…. We have record and receipt of payment and a verification text of appointment as well as email ….sorry to say I’m contacting an attorney as well corporate….
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January 2024 by Dawn Blaylock
Employees are not friendly at this location at least not near closing time on December 28th. We went to get fish and knew what we wanted but were told rudely that wasn't possible and left without everything we wanted although we ran out in the snow to get the fish for my daughter. We wanted a sucker fish and fancy tail guppies, which ive had in tanks before and had no issue. I also was only allowed to buy either male or female. The cashier didn't make eye contact and looked super unhappy to be there. I tried to be friendly but nothing. I'll be avoiding petsmart. This whole transaction was super uncomfortable and I had my daughter with me who looked completely discouraged.
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January 2024 by Marc Foote
Always good
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January 2024 by andrea pender
Great store-awesome associates! Hit a super sale on toys-buy 3 get 2 free! Fur babies are getting spoiled this Christmas!!
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December 2023 by Zeel N. Bhatt
I took my dog, Joey, for a pawdicure here yesterday. They grinded his nails to the point that his nerves are now exposed and he is bleeding through his nails so much. I have attached the picture. The service was average and I still tipped because it’s holiday season. But I am hugely dissatisfied and disappointed by their negligence as to my pet’s safety and health. He is in pain and I hope whoever is reading this don’t take their dogs their anymore.
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November 2023 by Blair Bolick
The condescending tone of the white woman working the front desk of the grooming department was truly unbelievable. I guess my dog, who can be kennel reactive, bit the groomer when being placed inside of it. No one called me to tell me that, and I clearly mark every time that my dog has had a history of reactivity on the check-in form. She’s never had an issue at petsmart (after 10+ visits) but someone typically asks at check in, I say it’s specifically to kennels and they tell me it’s “no problem”. No one asked today - I assumed because I had been told there was a note on her profile. I was told “I don’t know what you mean by a note; we DONT take aggressive dogs.”. She spoke to me in a baby voice and was truly the worst. Don’t worry, I won’t bring her back - but someone train this woman on the art of de-escalation and customer service.
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October 2023 by Amy Raaf
My 45# doggie is a bit of a handful but Kevin ALWAYS does a great job with her. My Luna is always beautiful but more so after a couple hours with him. Thank you Kevin for your patience and care! I appreciate it more than you know
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October 2023 by The Great Satan
Pretty good location. I do enjoy going to the doggy adoption days and check it out the selection. Usually the dogs are all large which isn't my fair but I still enjoy the time
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August 2023 by Sarah Wigington
Had great experience with training
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August 2023 by Mel F
This is my go-to PetSmart. The staff is always top notch, they always have what I'm looking for (and then some!).I also am specifically wanting to comment on the Salon Services. These folks know what they're doing! I have adopted a dog that really doesn't like his face touched. Eva took such care with My pup to give him a good cut without traumatizing him. Can't wait to take him back!
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August 2023 by Dynmtojos
Brought my furry family member there for her grooming appointment, the person supposed to be doing the service was no where to be found for about 20 mins, she was extremely quick providing the service once my dog was there, but I received my baby back with an injured bloody foot, and again the person who groomed her was no where to be found and the only explanation was she may have got her foot caught on a blanket at home, but yet my dog had zero issues and NO BLOOD LOSS at home, or in the car before arriving at your Petsmart!