PetSmart is a large pet supply and services retailer with over 10,000 products available in stores and online. The store offers a wide variety of items for dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs and hamsters. Customers can shop online and pick up their orders at local stores within two hours. Many locations provide additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. The Sunset Hills store is well-organized and has helpful staff, creating a pleasant shopping experience. However, some reviews suggest the store could benefit from updates and better store layout, as items are not always placed where customers expect. The grooming service receives high praise, with many customers noting their pets, especially dogs, always look great after grooming sessions with skilled staff like Janelle. Prices for grooming are considered reasonable, and the service is consistently excellent. Staff members like Mandy are appreciated for their helpfulness, especially when handling online orders and store pick-up. The store's rewards program is valued, as it helps lower the cost of some products. The selection of collars and holiday accessories is good, but the food options are pricey, with a limited variety. Price matching helps customers save money, although some products, particularly food, could be more affordable. While pet training is offered, reviews indicate that trainers mainly provide basic obedience with limited knowledge of dog sports. Some trainers sell products that may not be safe or suitable, such as certain prong collars. Overall, PetSmart's grooming and customer service are highly rated, but shoppers should be cautious about pricing and training services.
