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March 2024 by Marie
Great people! They made it easy and answered all my questions ?
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March 2024 by Brendan DeKanter
Constantly not delivering or delivering to the wrong address
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January 2024 by simplelife_seeker
It seems difficult to find a decent post office in stl area. Even dropping off mail is impossible!?
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January 2024 by Tigra220
PASSPORT SERVICE EXPERIENCE:I missed the coveted online renewal period (after waiting my whole life for online renewal opportunities! lol), and found myself needing to renew my hence expired passport. I read up on everything that I needed to do ahead of time, so I felt that was prepared. However, I got to the window and as the PO clerk went through his checklist, he got me on one thing - the money order. Gah! Luckily, he stated that he could sell me a money order if I could pay with cash or debit card. No problemo! I paid the expedited fees and off my data went! This was done on 29Dec. I received my new passport on 10Jan! Wow! Efficiency!I actually went back to this location with my best friend who also needed a new passport. Since she was only 4 years old on her last passport, and that passport book was forever lost, she had to start over with a new passport. Her process was a little different.1st - You HAVE to make an appointment. You can do this online via the USPS website.2nd - documents. New passports require multiple proofs of citizenship/IDs along with copies, front and back, of the original copies. (I don't know why they need all that.) Generally, the original birth certificate with the seal, social security card, driver's license. Copies of each; front and back of driver's license. If you're a married person who has taken on the surname of your betrothed, bring the marriage certificate (to prove/support why your last name differs from that on your birth certificate) and a copy of the marriage certificate.My friend also got her photo taken here. She had one taken at CVS but she liked the post office photography better so she used that photo instead. (I wish I'd done the same, because mine is definitely fugly!)Again, the young man assisting us was very helpful through the entire process. I'll be bringing my daughter here next to ensure a pleasant passport experience for her.
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January 2024 by Shannon Keinath
The lady who waited on me was rude and disrespectful I had 1 letter lost in the mail got another letter lost in the mail and she was getting mad because she actually had to do her job and in the end I had to call the post office it got sent from to find it and it is in there office with the attitude both and lost .. hire people who want to do there job right and like there job
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January 2024 by Alaysia Murry
I called to have a question answered about a service offered. The women on the phone was extremely rude and dismissive. Horrible customer service.
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November 2023 by Skyla Barlow
Never get my mail, says it was delivered to a parcel locker but it wasnt in there; & they never do pickups like they offer. Idk why they offer the service to pickup your packages when the staff dont want to take the time.
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September 2023 by olegb580
Not sure what’s up with all the bad reviews, just sent an international package from this location. The people were great, smiling I really enjoyed the experience. This is a really good location in general. I never had issues with this location overall, so not sure what’s up with all the bad reviews. I think it’s really undeserved it’s a really great location not too many people know about it because it’s not in the busy area so this is a really great place to ship from, really professional people, which in this day and age is a really great to know
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September 2023 by Kate Clare
Horrible experience at this USPS. Go to another one if you can.
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July 2023 by Sonam Nimje
They have terrible customer service. I hate the counter man. Hate my passport experience
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May 2023 by A R
Worst customer service ever. Bunch of smart mouths that need to find another job. Two men in particular at the front counter. No wonder the rating is 2.6 ?
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April 2023 by Tricia Frank
They have never failed to be awesome and helpful no matter if it is regarding Stamps, mailing overseas, getting passport pics. Always so knowledgeable and patient
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March 2023 by Cara Giannoni
Diana answered the phone in one ring, helped with a package being held and offered a solution. It sure was nice to speak to someone so professional and helpful. Thanks again!
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March 2023 by Morgan Phillips
The front desk service is great! They take the time to needed help and answer your questions, even if there is a line behind you.
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March 2023 by Katie S.
I went in on my lunch break to figure out how much postage I needed for my wedding invitations to be mailed. The clerk stated that it was going to be expensive because of all of the "unnecessary junk" that was on the invitations and proceeded to bend and get fingerprints all over the envelope. I did include a wax seal, but only after doing research on whether or not they could be mailed (which several sources said they could be). She then called over another employee and they both proceeded to berate me for even thinking that I would have enough money to be able to mail all of my invitations. In the end the original clerk said that it would cost "like 5 dollars" to mail a single invitation, and when I asked if she could tell me what was making them so expensive she said "what's on the inside of the envelope is what's making it expensive". The invitation has 5 pieces so this did not answer my question in the slightest. I left without knowing the simple answer to the question I asked. She never told me an exact amount because she assumed I wouldn't be able to pay it. I will be taking my business elsewhere in the future, and you should too, unless you like to be humiliated and berated by postal workers.
