Vision Grills receives positive reviews for its product design and quality, with customers expressing love and satisfaction. The ceramic grills are noted to have great features. However, experiences with customer service and obtaining parts are described as a nightmare. While warranty support is provided for issues like cracks, problems with components such as wheels are also reported. The brand is highly recommended by some.
Purchased an s-series dual grill and am very satisfied.Customer service (Eric) was exemplary while dealing with a damage (shipping) issue .Highly recommend Vision grills !
September 2023
Love my Vision Grill and really like the speed with which they ship parts when needed.
August 2023
I actually love my Vision Grill. I prefer many of the design features over the big green egg or Kamado Joe... however, getting parts and customer service is a nightmare. If they could fix that part of their business they would definitely be a 5 star business and product.
