Walgreens is known for its friendly and helpful staff, providing a positive shopping experience for customers. Many appreciate the quick service at the pharmacy, with one customer highlighting the kindness of the pharmacist and team during a difficult time. However, some customers have faced long lines and delays, particularly at the drive-thru, and there have been concerns about medication errors and changes in pharmacy hours. Overall, Walgreens offers a mix of good customer service and occasional wait times, making it a preferred choice for many despite some issues.