“I want to give a HUGE shoutout to Jeff at the Mid Rivers store. If you want great customer service and awesome sales associate to go above and beyond for you Jeff is the person you need to see! We had a miscommunication when we purchased our new line and new number. I called the store and was fortunate enough to get Jeff. He found out what my problem was and didn’t hesitate to step in and find a solution to our problem. Without me having to come into the store to get this fixed Jeff called and texted me with updates to my account. After 2 1/2 hours of hard work Jeff got our account fixed and made us all very happy! Thank you Jeff for going that extra mile to fix our account! You have a customer for life! We live in Foristell and will make the extra long drive to Mid Rivers for all our future phone needs! If you want and honest hard working guy to help you with your phone needs come and see Jeff! He’s your guy!”
“The two guys at this store got my email up and running in a matter of minutes! We had the same problem earlier this year and I went to another phone store, not TMobil. While the problem was taken care of, it took about an hour of effort. I was in and out of this TMobil store in about 5 minutes! And they showed me how to fix it myself! Great customer service!”
“I bought a new phone on Amazon, went to a store in San Francisco, and they inserted an incompatible simcard. I didn't discover this problem until I was in St. Peters. This store replaced the simcard for free - with no trouble whatsoever - and made sure my days-long-ordeal attempting to activate my new phone would prove a success. I am very grateful for their help.”
“O!M!G! Thank you Melanie! She went so far above and beyond! No shade on other T-MOBILE stores, but I'll never go to another store. She took time to explain and set up my aunt's phone in the simplest form. She'll have no problems making and answering calls anymore.?I recommend this store and highly recommend you ask for Melanie.”