The AT&T Store in Troy offers phones, tablets, smartwatches, and connected devices along with wireless data plans for every need, including prepaid plans and popular unlimited data plans with nationwide 5G service. Customer experiences at this location are frequently positive. Many reviewers describe a great experience and super easy transition when upgrading a device or switching plans. Staff are consistently noted as super nice, very friendly, knowledgeable, and respectful, often providing above and beyond customer service. Customers report being spoken to right away, educated on everything they didn’t understand, and feeling comfortable with their purchase before leaving. The store itself is described as very clean and organized. The exterior of the building is noted as clean and kept up nicely with mowed grass, though the paint is faded and the signage can be subtle from a distance. While one reviewer could only comment on the outside, others confirmed all their needs were accomplished, resulting in good phone service and high recommendations for family and friends. The staff are recognized for persevering through technical challenges without giving up, ensuring customers have the necessary tools they need.
The manager, Shelby was SO helpful and knowledgeable. She was friendly and quick and we walked out with a new phone that was fully set up, even with a new case and screen protector. Amazing service!!!
December 2023
I had the best experience today when i walked into the store in a little bit of a panic because my screen was going out and without my phone I cannot work. Shelby was not only very friendly and knowledgeable, she makes sure you are comfortable with your purchase before leaving the store. I highly recommend her, she knows... read full comment
November 2023
Took friend to get him a modern phone, everything went smooth.
