The AT&T Store in Troy offers phones, tablets, smartwatches, and connected devices along with wireless data plans for every need, including prepaid plans and popular unlimited data plans with nationwide 5G service. Customer experiences at this location are frequently positive. Many reviewers describe a great experience and super easy transition when upgrading a device or switching plans. Staff are consistently noted as super nice, very friendly, knowledgeable, and respectful, often providing above and beyond customer service. Customers report being spoken to right away, educated on everything they didn’t understand, and feeling comfortable with their purchase before leaving. The store itself is described as very clean and organized. The exterior of the building is noted as clean and kept up nicely with mowed grass, though the paint is faded and the signage can be subtle from a distance. While one reviewer could only comment on the outside, others confirmed all their needs were accomplished, resulting in good phone service and high recommendations for family and friends. The staff are recognized for persevering through technical challenges without giving up, ensuring customers have the necessary tools they need.
I was waited on soon, Employees listened attentively to my concerns and issues. Gave me a plan of action; completed that plan and within 30 minutesI eas on my way on my concerns fixed. Employees Were professional, knowledgeable, friendly, they give a good name to AT&T. WELL DONE.
March 2026
Ashe was very helpful in helping us and she is very patient and knowledgeable.
March 2026
So helpful & Brian was great!! Store is clean and both employees were friendly & very helpful!! A+++
