The AT&T Store in Troy offers phones, tablets, smartwatches, and connected devices along with wireless data plans for every need, including prepaid plans and popular unlimited data plans with nationwide 5G service. Customer experiences at this location are frequently positive. Many reviewers describe a great experience and super easy transition when upgrading a device or switching plans. Staff are consistently noted as super nice, very friendly, knowledgeable, and respectful, often providing above and beyond customer service. Customers report being spoken to right away, educated on everything they didn’t understand, and feeling comfortable with their purchase before leaving. The store itself is described as very clean and organized. The exterior of the building is noted as clean and kept up nicely with mowed grass, though the paint is faded and the signage can be subtle from a distance. While one reviewer could only comment on the outside, others confirmed all their needs were accomplished, resulting in good phone service and high recommendations for family and friends. The staff are recognized for persevering through technical challenges without giving up, ensuring customers have the necessary tools they need.
Ashe went above and beyond for me! After a bad experience at the 2935 veterans memorial parkway store with Harry, Ashe made it a point to meet with me personally to fix my phone and go over everything Harry didn't explain to me.
July 2026
ASHE is the employee every business wishes they had. I needed help recovering my Dad's account due to an abusive situation. Ashe told me about the Safe Connections program and spent no less than 5 hours assisting me in the process. His account has been successfully restored all thanks to Ashe. THANK YOU!!!
July 2026
Stopped in and was able to cancel a phone line and save some money.