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“From the minute, I walked into this UPS store location. I knew it stood out far above the rest of the ones that I have visited just because of the young lady who had such a welcoming kind personality from the minute I walked in the door. Mind you, I walked into the door carrying a men’s dress shirt that didn’t have a package because it was an Amazon return, and the packaging that it came in was a very slim plastic vacuum sealed package that I couldn’t put it back in. She was very efficient and had just such an uplifting spirit about her. I had to come and leave a review. how they recommend going to this location above any of the mini around it. I have encountered employees at the locations near this one that seemed not in the best of moods and like they didn’t have much patience.”
“I will NEVER shop at Home Depot or Lowe’s again unless I’m forced to for some reason. Schnars has 10/10 customer service. Let me tell you about my great experience.I needed a new weed eater so I walked into Schnars. I was immediately greeted by a gentleman who I believe is named Jacob. Not in an aggressive sales way, but more of a helpful greeting.I set my sight on what looked like a pretty good deal, but was kindly directed to an even better deal which would save me money and get me a blower, weed eater, and 2 batteries for a great price, which turned out to be an obvious choice. They threw in a free Echo hat just because they are nice . Honestly, I needed another hat, so I was happy.Turns out I forgot the second battery that came with the set. A few hours later I was SHOCKED to see that the same gentleman showed up to my door step just to personally deliver the battery to me. Who even gives such great customer service anymore?Anyway, I felt compelled to leave this review because I’ve now been there like 10 times and have had a great experience each time.”
“I can't say enough about the service I received from Sharde' at the UPS store. I've always traveled out of my way to visit this location because I know I'll receive excellent, professional, and friendly service every time. This visit was no different.
I was feeling dejected after realizing I was unprepared for my return and was about to leave when Sharde' stepped in. She stopped me, asked what was wrong, and presented a clear solution. She wasn't just helpful; she was empathetic. She gave me a quiet space to complete my tasks and never rushed me, even as a sudden rush of customers came in.
The entire team handled the influx with remarkable efficiency and good humor. I overheard their interactions and was impressed by their quick, succinct knowledge of store policies and prices. Everyone was assisted quickly and left in good spirits. Once I was ready, Sharde' gave me her full attention, looked me in the eye, and sincerely thanked me for my business. This experience with her truly made a frustrating return process feel like a pleasant one.”
“Always lovely service Scott was very helpful just now and was friendly and sweet! Wish I could help him in his job more than good review but I didn't have time to say a good word to a manager”
“My service from Jamal was great. While working alone, he routed the best way to get my appliances in and out with the least amount of hassle for both he & I. He uninstalled both the washer & dryer, hauled them away, and installed brand new ones, all while it was raining. Very competent young man who moved with a sense of urgency. He was done in what seemed to be a little over an hour.”
“Was quick and easy to drop off my package. There was alot of people in there too. They do a great job. I have social anxiety and had my headphones on and I didn't freak out was nice and chill. Always love going to this ups store.”
“Fast, dependable, and sharp clear images is what you expect. It's what you get and a staff that's on top of your concerns with ideas and suggestions for your product.”
“I received outstanding compassionate and kind service from employee Mark on June 10 as I brought my packages into this UPS store. If you need exceptional quality help this is the store to visit.!”
“5 stars! I’m a frequent visitor to this UPS Store and always have a great experience. Steven is consistently helpful, friendly, and professional. He makes the process quick and easy every time. Highly recommend this location!”
5:30AM - 9:30PM
9813 Air Cargo Rd, St. Louis
Shipping Centers
“My local branch is great, but God forbid your freight goes through Midway. I ship NFG, and get 4 shipments per week on average, and my fish shipment was missed in Midway. There were 6 flights following the flight they missed that the order did not get on before getting on one that landed after they closed. When you ship NFG, this is supposed to be guaranteed or your don't pay. I called corporate in Texas and was told to kick rocks, they are not honoring this, as they don't have as many flights. What a joke! Any excuse to not live up to your obligation. Very frustrated with the way they treat customers.”
“Th store is always clean and well organized, and they make sure you have or get proper packaging, fast service, pleasantly helpful and very informative employees.”
“We not only had a difficult shipment, but also learnt after 1h that we did not need to ship it. The staff were so patient and friendly and got our envelope back!!! I'm eternally grateful.”
“United Fulfillment Solutions is one of the best companies I've been able to work for. I started at United Fulfillment at an entry level position around two years ago and have since been promoted to the finance department, which has been a great experience! This company has some of the most personable employees and clients that I've worked with. United Fulfillment truly supports employee growth and I'm grateful to be part of a workplace that values happy employees, on-time service, and great communication.”
“I was assisted by a very pleasant young man named Dillon today. Thank you for your kindness sir. Today was a tough one for me but your willingness to assist and your delightful smile made me smile. Keep doing a great job even when you're tired.”
“You said:
I was in a frenzy when I came into this store to do a few tasks before A bunch of other errands. I was disappointed to find out that they are taken away the kiosk for reloading a preloaded FedEx store card. However I encountered a general lemon name Christopher. This gentleman went up and a beyond the call of duty to assist me in my tasks. He was very patient. And even came back over to ask if I needed any further assistance. And a day and age where customer service is not the best. This gentleman and this FedEx store rises to the occasion. Don't hesitate to visit the store for all your business needs..
ChatGPT said:
Here’s a polished and professional version of your review while keeping your original tone and appreciation:
I came into the store in a bit of a frenzy, trying to complete a few tasks before heading off to several other errands. I was initially disappointed to learn that the kiosk for reloading prepaid FedEx store cards had been removed.
However, I had the pleasure of working with Christopher, and he completely turned my experience around. He went above and beyond to assist me with everything I needed. He was extremely patient, professional, and even came back to check if I needed any further help.
In a day and age when great customer service can be hard to find, Christopher and this FedEx location truly rise to the occasion. I highly recommend visiting this store for all your business needs. Thank you Christopher for your great customer service your company should reward you.”
“This is the absolute BEST DHL location!!!!! They are always friendly, patient, knowledgeable, professional and extremely helpful!!!! This location is always my choice for shipping!”
“I shipped a package with the wrong address (missing 1 number). After panicking about the situation, which was done by another location, Ms McCline was able to help me.She assisted with calling a the Fed Ex number to get this straightened out. She also created me an account so if this ever happens again, it will be easier to resolve. Ms McCline is an asset to FedEx. Don’t know what I would have done if she hadn’t been working. Most of the people I called at FedEx for help were of no help. Thank you Ms McCline for being there for me?”
“I’ve been going to this UPS store for years! Very friendly, knowledgeable staff. Fast and comprehensive services, including easy Amazon returns and a variety of shipping options. Conveniently located next to other shopping while running errands.”
9AM - 1:30PM
1015 Grupp Rd, St. Louis
Shipping Centers
“I want to give a Shout Out to a Postal Service employee that went out of her way to help solve a problem of my own making. Adrienne at the Walnut Grove, CA Branch was able to solve a very complex problem and went out of her way to keep me informed through the whole process. I'm not sure if she'll ever see this, but I hope her supervisor does, and let's her and her coworkers know that caring like this is noticed and appreciated. Thank you from the bottom of my heart.”
“Danielle was amazing and super helpful answering all of my questions. When I went in, her team was super attentive and efficient! It was seamless and easy. Thank you for the excellent customer service!”
“Beth and Kayla were awesome. I was having a problem with the shipping label to return an item to a certain company and Beth and Kayla were most empathetic, helpful, patient, and efficient in guiding me through my situation. Please reward these ladies for their excellent service! They were most conscientious and concerned in help fixing my dilemma.”
“I was really pleased with my recent print order. Ro and the team worked with me extensively to prepare some hard copy proofs and make sure I was completely satisfied with the product. I will definitely return to this location for future print orders.”
“The team there was great to work with, Responsive from the start , pricing was solid. Nathan really understood what we were looking for and delivered great results”
“Mathew was very knowledgeable and personable when I visited the Kirkwood store #0333 this morning. I had mistakenly put the form for a return item to LLBean in my package without first cutting off the part of the return form that was intended to be given to UPS. Mathew gently removed the form and cut off the correct info. Thank you Mathew and UPS! .
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“My first call to Zipp was on a Sunday after 5:00 pm to arrange for a very early morning pickup on Monday. Rick stepped up right away and helped me get the job delivered on time. Courteous, prompt, and efficient. What more could you want from an express delivery service? Thank you.”
10AM - 3:30PM
10990 New Halls Ferry Road Ste J, St. Louis
Shipping Centers
“I was growing impatient with the arrival of a delivery. Alexia took the time to place a call to find out exactly how far the package was from its destination. I appreciate that greatly. I am happy that she handled the transaction.”
“Maybe I'm partial because my son works there but he loves it and the people are great. I went to the work picnic and was given a tour. They seem to provide a cool and friendly work place for their people. Everyone was friendly and went out their way to make me feel welcome.”
“Tonya (I apologize if I misspelled her name) was incredibly patient, kind, helpful, and friendly throughout my visit. She made the entire experience pleasant with both her excellent service and conversation. I truly appreciate all of her assistance. She was amazing, and because of her outstanding customer service, I’ll definitely be returning to this location. Thank you, Tonya!”
“As I entered FedEx, I was immediately greeted and asked how I could be helped.
The young man was very helpful, explaining what would need to be done, and actually taking care of the process for me.
Thank you and kudos to your staff ? ?”
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“I like this location. It's almost always congested on the parking lot along with getting in and out but overall I'll continue to visit this location when needed.”