UMB Bank, with its convenient drive-thru services, has been praised by its long-standing customers for its exceptional customer service. Customers have highlighted the efforts of staff members like Annalicia, Amy, Tracy, and Charlie, who have been described as fast, polite, and incredibly helpful, even in difficult situations. The Warrensburg branch, in particular, has been commended for its friendly and accommodating staff, with Debra being singled out for her thoughtfulness and patience. Customers have also appreciated the bank's small-town feel and the lack of condescension towards smaller depositors, a common issue at other financial institutions in the area.
I've been banking with UMB for over 15 years for the convenience and customer service. My most recent interaction with Annalicia at Warrensburg underscores why they have my business: Her efforts were fast, polite, and incredibly helpful. Grateful for the work of the staff at UMB Warrensburg.
June 2024
I've been banking with UMB Bank over 30 years and have always received excellent customer service.
September 2023
UMB has always been a friendly home town bank. I have been banking with UMB for many years. Never had an unpleasant experience. However, I do miss the convenience of the branch that was located on Maguire Street.
