Arvest Bank is a community-oriented bank with a long history of serving customers. Some reviews note that employees are friendly, helpful, attentive, and knowledgeable, providing great customer service. Other reviews mention concerns, stating the bank seems in decline with an ATM frequently down, a lobby sometimes short staffed, and a recent major website and mobile app outage. Some customers feel there are too many other options, while others value its local management and unique community focus.