-
January 2024 by David Lankford
Richard is a no pressure salesman with knowledge beyond belief. I highly recommend you see him if you're looking to purchase a vehicle. I was treated with respect and appreciated his professional help. I bought the car thanks to Richard.
-
November 2023 by football 101 (Mad Sabi)
Used non OEM parts for repair on my Mazda6. Does non stand behind sub par parts or labor. Be aware ! They replaced the serpentine belt after failure and I had to repair it a year later. both times a Mazda dealership and Bob Smith does not stand behind their work and used non OEM or substandard parts without co formation by customer .
-
November 2023 by Katie Parchen
Our experience was fantastic! Cassondra was quick to respond to my initial inquiry. She went above and beyond to make sure I was comfortable considering a vehicle that I hadn't test drove yet. I appreciated the extra effort of sending me exterior and interior videos of the car, and honestly pointing out any potential issues (chipped paint, small scratches). I didn't feel any negative pressure and when we wanted to move on the vehicle to purchase, she made it happen that afternoon. Beside the fact that we were very relieved to find a reliable vehicle, we were so grateful for Cassondra's hard work and friendly personality.
-
September 2023 by Misty Staudinger
We bought a vehicle from Matt, even though we weren’t planning to. He was honest, easy going, and made us a deal we couldn’t refuse. Highly recommend Bob Smith Motors. Ask for Matt!!
-
July 2023 by Beth Pickthorn
Everything was great. I had called ahead from another area of town to make sure the vehicle was on the lot. By the time I got there, Jake had the car washed and it was sitting up front ready to look at and test drive. Compare that to Underriner where they couldn't find the vehicle I wanted to look at. Totally impressed by everyone's customer service!
-
May 2023 by Michael Wehmeyer
I have had issues with my ford after a sensor when out. I really was nervous about who to bring my truck too. I heard of Bob smith's from Rocky and gave it a shot. I was so impressed with the techs and front service. They assured and answered all my questions. Thank you jerin ( tech ) for all the nolege and hardwork to repair my truck.
-
May 2023 by Taylor Gazzetta
Went to this dealership looking for my first big car purchase. Rich was the one to help me and he was amazing. Answered all questions, and felt like he truly cared about showing me the right cars. He stayed within my price range and showed me exactly what I was looking for. Ended up buying a 2023 Mazda CX-5 and it is everything i wanted. Super smooth process!
-
May 2023 by Jayla Ewers
I just got a vehicle from Bob Smith Motors and I have nothing but great things to say about my experience!! Wonderful customer service and caring crew! Also, was super quick and got things done! Greatly appreciated and would highly recommend. Special thanks to Dane and Joel!
-
May 2023 by Linda Nygard
Jay went above and beyond helping with warranty work on my 2020 Ford Expedition even though I did not buy this truck at Bob Smith Ford and my extended warranty was purchased at another dealership. I learned a very valuable lesson about going somewhere else. My husband and I have purchased multiple Fords from Bob Smith Ford in Billings and their service, sales staff, and management are most definitely second to none. THANK YOU Jay?
-
May 2023 by Savannah Young
My experience with Joel was the absolute best! There was no pressure. I bought my car online and we communicated very easily. He worked with me every step of the way! I would work with Joel again!
-
May 2023 by louis maina
Great service in this place. Bought my new car here and was delivered to me 200 miles away. THANKS to Cassondra Bales who made the purchase smooth with great communication throughout the process and swift delivery. Genuine dealers.
-
February 2023 by Adam Schein
I made an out of state purchase from Bob Smith Motors this month. I specifically worked with Joel. Joel was amazing to work with, he was able to work with me on pricing to make the purchase work for me. He also was a great communicator which I feel is very important in out of state purchases.Joel made sure to provide me with all details I asked for. I am extremely satisfied with my purchase from them. Although any other interaction from other employees was short, they were all professional, courteous, and knowledgeable. If I was in the market for another vehicle and they had what I was looking for, I would not hesitate to purchase from them again!
-
February 2023 by Jessica Stephens
I came into Bob Smiths last night at the end of the day, with only a half hour until closing time, the gentleman there were very welcoming, and eager to assist me. They kindly listened to my situation and were very understanding, both gentleman were very motivated to help me get into a vehicle that I was requesting. As we worked on paper work, scenarios came up that could have complicated moving forward with getting me into this vehicle I fell in love with. With extreme delight, and enthusiasm, they did everything they could to discuss with their boss any and all possibilities to get me into my dream car! I am so thankful and indebted for all of their dedicated and hard work to graciously help me with my situation. With all said and done, we finished paperwork with ease and gratification, and I was in my new vehicle immediately. I have never experienced such great mindfulness and concern for myself as a stranger walking in, Bob Smiths treats you like family and helps you in ways to get into better conditions for oneself! Thank You Bob Smiths for everything you did last night! Lots of love and respect!
-
February 2023 by Joshua Hickerson
Called Bob Smith Motors looking for a vehicle today asking about a car, luckily I was put on the phone with Jake Tooker. While on the phone with Jake I asked if there was a way to begin my financing without driving all the way across town, he then informed me I could begin the process online. Jake worked with Mike in the finance department and within 20 minutes these guys had me an answer a price the whole 9 yards. Before I could make it to the bank I received a picture of the vehicle cleaned and ready to go. When I pulled up Jake went over the details and Mike got my paperwork and everything with such a quickness I spent less than an hour at the dealership. Both of these guys were nice super friendly and helpful in making the car buying process the smoothest I’ve ever experienced. Thanks guys at Bob Smith Motors for being awesome and easy to work with
-
January 2023 by Brenda Cremeens Farmer
Buying our new Mazda CX-5 was a joy with our salesman, Scott Mayberry. He was knowledgeable, took care of us because of bad weather and made sure we were buying what we wanted and needed. His high remarks about Bob Smith Motors helped us to feel we were making the correct decisions. I would recommend him highly as your next salesman.
