FedEx Ship Center in Billings, MT provides packing supplies, boxes, and FedEx shipping services, including expedited, standard, and economy options. Customers can have shipments held for pickup or use FedEx Delivery Manager. Many report top tier customer service, with friendly and quick staff who are helpful in finding specific box sizes and proactively communicating about shipping delays or package availability. However, some experiences with address changes can be frustrating. Automated phone systems and customer support may not always provide clear solutions, requiring multiple calls to resolve issues like holding a package for pickup when delivery to a PO Box is not possible. While support experiences can vary, the local center staff are consistently noted for being helpful and providing excellent service.
Huge shout out to the lady working today at the front- she was so helpful when I needed a certain size box. This isn't the first time I've used this location and this isn't the only time I've been met with a friendly staff and quick service
November 2022
They are going out of business soon and they know it.
September 2022
The location is convenient for me, but the employees are NOT pleasant to interact with. Worth driving across town 25 minutes to go somewhere else to ship my work stuff.
