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September 2023 by Patrick Hill
If I could give the "Express Lube" a negative star, I would. This place is absolutely a circus from the get-go.Came in on Monday morning, just before 11 a.m. to get an oil change, was in line for about 10 minutes before anyone came out to check me in. They only came out to check me in because I had to call the number to see what I was supposed to do. Was informed by the person checking me in that it would be about 2 hours. Well, that was a lie. I spent five hours there. I didn't cash out until almost 4 p.m. What an absolute joke.I spoke to the gentleman cashing me out about my displeasure and he told me he would let his manager know. I figured that would warrant some follow up from the manager. Nope. I sent an email requesting to speak to a manager about my terrible experience. Nope. Got the stupid generic follow up text asking how my experience was, and I again request to speak to a manager. Nothing. Finally called again today, and was shuffled around until I could speak to someone named Carl who is the manager for the service department. He was extremely less than helpful and extremely rude and abrasive. Basically he refused to take any responsibility for their error. What should have been a simple oil change and cabin filter change in that two hour window become a five hour ordeal, and basically I am made to feel as if it's MY fault?No thank you.There are plenty of other shops in town that will be getting my money from now on; ones I presume that won't treat their customers like garbage. Especially since we bought our Sentra from Billion auto. Gone are the days when you could trust the service shop. These people are borderline predatory and are out looking for your money, and nothing else.Spend your time and money somewhere else. You'll probably get a call back a lot sooner if you do have a concern, and you probably won't be berated over it, either.
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September 2023 by C. Richardson
I had my oil changed on my leased 2019 Jeep Cherokee at Billion Express Lube, but to my dismay, they failed to put any oil back in it. As a result, my Jeep broke down on the side of the road shortly after leaving their facility, necessitating a costly tow. To add to my frustration, the Billion Service Department informed me that they could not diagnose the issue for an entire month. During this period, I was left without a vehicle, and they offered no alternative transportation options, leaving me with no choice but to initiate a COSTLY new lease. This experience with Billion Express Lube raises serious concerns about their practices and suggests a predatory approach towards their customers. To anyone considering their services, I strongly recommend double-checking to ensure they have indeed refilled your vehicle with the necessary oil.
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September 2023 by Carmen R.
I had my oil changed on my leased 2019 Jeep Cherokee at Billion Express Lube, but to my dismay, they failed to put any oil back in it. As a result, my Jeep broke down on the side of the road shortly after leaving their facility, necessitating a costly tow. To add to my frustration, the Billion Service Department informed me that they could not diagnose the issue for an entire month. During this period, I was left without a vehicle, and they offered no alternative transportation options, leaving me with no choice but to initiate a COSTLY new lease. This experience with Billion Express Lube raises serious concerns about their practices and suggests a predatory approach towards their customers. To anyone considering their services, I strongly recommend double-checking to ensure they have indeed refilled your vehicle with the necessary oil.
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July 2023 by Sam T.
Besides putting the wrong oil in my vehicle….They offered transportation to have me wait 30 minutes then say the person driving just went on break so it’d be another hour till they got back. I asked them to put an additive in my oil which they forgot to do, then waited for me to pick up my vehicle to tell me they forgot and ask if I still wanted them to do the thing i asked them to do. Now I get to wait over a half hour for them to correct this even though they’ve been open all day and could’ve done it instead of have me wait.
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July 2023 by Katie Doane
Really nice staff but they are crazy busy here, came one evening by 4 pm they couldn’t take bay more vehicles. Came 30 mins before they opened to find 2 lanes with 4 vehicles each in them. I know everywhere is slammed for the summer, but seems a. It crazy.
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June 2023 by Brad R.
Tried to get my oil changed 2 hours before closing, they couldn't do it. It's been like this everywhere from Washington to Montana. I guess an appointment is required for everything now, but when you call it's always "nah, you don't need an appointment for that!"
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May 2023 by Nikki K.
Terrible customer service and experience! will jot use this place again!
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April 2023 by James V.
Update on my review from 23Mar2023...I escalated my concerns to the Billion Auto Group General Manager. Within one business day, he responded that the Operations Director would be contacting me to address my concerns. Within another two business days I spoke to the Operations Director who apologized for the mistake that led to blown fuse and cut me a check for the cost of the other mechanic for his time and the part. My faith has been restored in Billion Auto Group.
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February 2023 by Scott Kremmel
Slow and over priced. There are better options in Bozeman. Beware of the additional costs they charge. $50 to have the windshield wipers replaced is a joke. At least they put the oil filter on tight this time.
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November 2022 by Anna K
They have always been friendly, fast and professional.
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August 2022 by Kyle Blackmore
Went for a synthetic oil change for my 2012 Sienna. Cost me $124.75!Service was standard nothing "over the top". Waited about 45mins.
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April 2022 by Edward Clem Media
500$ for an oil change, fuel filter change, and air filter after quoting me ''a few hundred dollars'' They charged me 250$ to do the air filter alone. If you like having money, this place is probably not a good place to go.
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March 2022 by Molly T.
I bought a year old Nissan Armada. Jiffy Lube didn't have the filters in stock. They sent me to the Nissan dealer-Billion's Express Lube. They not only turned my business away at 4:45, because they closed at 5:30, but also told me I'd have to walk across their parking lot to their parts department to get the oil filter. I asked if I was indeed at the Nissan dealership's oil change business?!?! I'd have to go get my own filter from their parts dept? Really?!?! Geesh.
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January 2022 by Kirk Johnston
Arrived at 7 to be second in line. an hour and a half later my truck is still outside. When I went to check they had moved another car into the bay I was at through the back door. In the meantime they are running cars through the other bay while mine sits there. The explanation - well this vehicle needed more service. I will never return!
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December 2021 by S MTCO
Spent 2.5 hours getting an oil change with the car just sitting in the bay with no one working on it. Was asked about changing the cabin air filter and told them to go ahead and do it, but then it turned out they had to go out and pick up a filter from somewhere and that it would be another 45 minutes. I told them to put the filter back and I'd do it later. Whoever re-installed the RECTANGULAR filter did so 90 degrees off and just jammed it in there. If they can't install the cabin air filter right, I am worried me about the darn oil change. Never again.
