PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of your pet's needs. The store provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, gerbils, hamsters, and mice. Customers can now shop online and pick up at their local PetSmart within two hours. Select store locations offer dog training, pet grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption services. Reviewers have generally positive experiences with PetSmart. The store layout may be a bit odd, with canine and feline food products grouped together by manufacturer rather than by animal type. However, the stores are reasonably clean, and there are usually a few employees available to help customers find what they need. Customers with a variety of pets, from large dogs and cats to fish and small animals, are able to find everything they require in one convenient location. The staff is consistently described as friendly and helpful. Specific praise is given to the knowledgeable and attentive staff, particularly in the fish and aquarium department. Reviewers mention Melissa and Hazel, who provided excellent customer service, offering advice, water testing, and assistance in selecting the right fish and supplies. Customers feel comfortable asking many questions and appreciate the staff's patience and expertise, especially for first-time pet owners. Overall, PetSmart is described as providing a positive shopping experience for a wide range of pet owners.
