Rocky Mountain Credit Union is known for its extremely courteous, friendly, and helpful staff. Team members work diligently to answer questions and address concerns with haste, ensuring members feel heard and understood without judgment. Many describe the service as amazing and highly recommend the credit union, noting that staff take care of the person and not just the money. The process of opening accounts is reported as straightforward, with staff walking members through all products, fees, interest, and pros and cons in an up-front manner. Members appreciate the personal touch, such as receiving a personal letter from the branch manager. While the in-person experience at local branches is consistently praised as very positive and convenient, the iOS mobile application is noted as unreliable and often not working. It lacks features, forcing members to sometimes wait or come in-person for simple tasks. Despite this technological shortfall, long-term members express great loyalty, with some maintaining accounts even after moving out of state due to the quality of service. Overall, the credit union is characterized by its personal, local, and helpful service.
Great credit union but when you try and call them, They have an AI bot that does the phone calls and it Totally sucks. You need a member number if you want to talk to an agent, which is hard to find in the app and on top of that half the time it doesn’t work. Great credit union just wish they had real people to answer... read full comment
August 2025
Very friendly tellers; helpful, informational, attentive, and very cooperative.
August 2024
The staff was very friendly and helpful. I am thankful I was able to get an account through you. I like credit unions so much better.
