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August 2024 by Jessy*
Usually a fantastic experience with the majortity of employees being very helpful and enthusiastic, with the exception of one older man who is consistently unpleasant to deal with. I generally prefer this Ace over other hardware stores in town, however I find myself actively avoiding this particular employee every time I visit due to his short temper and overall bad attitude. I had trouble finding one item (that I did eventually find). He passive aggressively asked if I needed help only to interrupt me multiple times while explaining what I was looking for and ultimately dismissing me entirely after 30 seconds. I pulled up a picture of the part I was looking for and attempted to get help from another employee who recognized that you had it in stock and simply asked him to help find it, to which he snapped at both me and the employee saying "We already did this!" to imply that I was simply wasting people's time. The other employee apologized for his temper and I decided to just find the part on my own, taking about 20 minutes of blind wandering when this man could have easily looked it up and saved everybody the time and effort. I enjoy shopping at this location very much, but after this interaction I don't see myself returning, at the very least I will continue to actively avoid this unpleasant employee.
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June 2024 by Peggy Neill
I needed help selecting a specific type of spray paint to use on metal. There was a young lady tried to help but asked for a person who worked in paint dept. He was an older man who was very abrupt and my first impression very grumpy. Sorry he has to be working if it doesn't make him happy.
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May 2024 by Sondra Lee
I was quickly guided to the product I needed. The associates cared about my needs and limitations and answered my questions fully. I bought a lawn mower that is a perfect fit for me and my large yard.
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May 2024 by MrTommyboy68
Staff is always friendly and helpful. Very pleasant shopping there.
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May 2024 by GL Holmlund
Always friendly and helpful.
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May 2024 by Kev B
Need weird things here is the place they have what no one else does love ace they are friendly and helpful
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May 2024 by Sherry Brown (Sher Bear)
The staff are always friendly and very helpful in finding what you need.
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April 2024 by Earl Moffitt
Had what I was looking for.
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April 2024 by Stephanie Benson
Very convenient. Some of their items are are good price some are not so pay attention to what you are buying. The staff is always amazing they will always meet you and bring you right to what you are looking for
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March 2024 by Marjie McClellan
Truly helpful employees! Well stocked and maintained store. I love ACE!
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March 2024 by ChilliwackBuck
Excellent customer service. Friendly employees willing to help.
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February 2024 by Taylor Haines
The place
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January 2024 by April Hureaux
Friendly
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January 2024 by Gale Ferguson
There is always someone to help me right away and take me to what I am looking for
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January 2024 by Allen Pooler
Nice people clean store
