Spectrum Store in Great Falls, MT offers a range of services including broadband Internet, Mobile, and Cable TV. Customers can visit the store at 1301 11th Ave S to shop for new products, upgrade services, pick up or return equipment, and pay bills. The store is known for providing friendly and professional customer service, with staff members like Michele, Christi, Bonnie, and others being praised for their helpfulness and quick assistance. Many customers appreciate the store’s knowledgeable staff who help resolve issues efficiently, often in a friendly manner that makes the experience positive. However, some reviews highlight concerns about the broader company's service quality. One customer shared a negative experience with Charter Spectrum, describing billing problems, poor auto-payment systems, and issues with unauthorized charges even after canceling service. This individual also expressed frustration over the company's use of satellite dishes for internet, which is uncommon, and criticized their customer service and morals. Despite these complaints, other customers reported improvements over time, noting that service outages have been resolved and that their connections now work reliably. Overall, Spectrum Store in Great Falls is seen as a helpful, professional place to manage Internet, Mobile, and Cable TV needs, with staff that strive to provide quick and friendly assistance. While some customers have experienced frustrations with the company's billing and service policies, many appreciate the attentive service they receive at the local store.
Extremely busy this morning. Staff was doing their best to be as helpful as possible. Very apologetic for the wait
September 2025
We went in to switch our service over. Jesse helped us and was awesome to work with. Great customer service and very efficient.
December 2024
Internet itself was fine, and the service in the store was quick. However being charged twice for the final month of internet because it is the "Standard" doesn't sit right with me.
