U-Haul Moving & Storage of Great Falls West provides a generally positive experience for customers, with helpful staff and clean, well-maintained trucks. Derrick and Kurtis in particular were praised for going above and beyond to assist customers. However, the business could benefit from having more than one employee working at a time, as evidenced by the overwhelmed but still friendly Chuck working alone on a busy day. Overall, the reviews suggest a reliable and customer-focused U-Haul location, though some improvements in staffing and truck maintenance could enhance the experience further.
Very clean and good running. Got good mileage with truck pulling car dolly. Had a medical issue and Chris came in on day off and helped this store get me returned. Great employee, caring for customers with a smile. Thank you, U-Haul.
December 2025
Chris and Jon are absolute delights and provided the most excellent customer service! They made an otherwise stressful situation much more bearable by going above and beyond with their kindness and assistance.
May 2025
New workers that didn’t know what they were doing so it took a while. The two experienced people had to go to Helena to pick up a truck. They probably should have left 1 experienced person with them.
