Metro by T-Mobile has faced mixed feedback from customers. Some former clients express frustration over the store's relocation from Kalispell, feeling abandoned and unwilling to travel to Libby for assistance. While some employees are noted for their speed and politeness, others have been described as unhelpful, particularly when it comes to resolving issues or explaining charges. The new employee is praised for being respectful and courteous, although the owner has been reported as rude during stressful situations. Despite these inconsistencies, many customers appreciate the service quality, especially in rural areas like Troy, where they experience fewer dropped calls compared to other carriers. However, there are still noted dead zones in the region. Overall, while there are complaints about customer service and the store's location, some customers find Metro by T-Mobile to be a better option than other available carriers, highlighting the efforts of certain staff members as a positive aspect.
Sometimes they are very fast, and polite, even help solve your problems or course for extra $cash plus tax. Other times their very unhelpful and cost a pretty penny while telling you to go call customer service.
August 2023
Best wireless deals in town. $50 Home Internet is great.
March 2023
The customer service agent was very helpful and informative. Happy to switch from expensive Verizon to affordable Metro.
