-
February 2024 by Julie T
Great shop and always willing to go other extra mile.
-
February 2024 by Ben Langdo
This was the worst auto care I have experienced they not only treated my truck wrong but myself they put old parts in and charged the price of new. They talked to me in a very unprofessional manor and made my wife uncomfortable.
-
February 2024 by Mattias Hagglund
Not all heroes wear capes. In these days of appointments and parts often still being really tricky to get Cold Smoke got my car squeezed in and taken care of (at a fair price) so I can get back to work tomorrow. Thankful for them, and will be back.
-
January 2024 by Ladan Ricketts
Sharing my experience for anyone's consideration... Not negative, just honest... Coldsmoke has done good work for me and others in the past.Brought my old truck in again to have some problems looked at and was told u-joints were bad and needed replaced, causing binding and noise. All in all, a significant $ estimate for the work. Took it home over the weekend, and with a trusted friend got to looking at it, checked fluids and noticed transfer case was nearly dry... We refilled it and issues were immediately gone. Unfortunately too little too late, a couple days later the binding returned and eventually grinded until I lost gearing and could not drive except 4WD low. I was aware of a leak so after that suspected the transfer case was thrown out. Picked up a spare transfer case and had it swapped at another local shop. Problem solved.I share this to say that unfortunately Coldmoke misdiagnosed my pickup quite significantly and had I not double checked things I would have gone down the wrong road and very costly, especially for the problem to not be fixed. Doesn't seem that the inspection was very thorough which led to this. I hope this was just a one-off experience and others don't have the same. Will start utilizing the other local shop in the future and unfortunately can't recommend Coldsmoke right now. I do hope it turns around, because I have had positive experiences with them in the past.- LR
-
December 2023 by Heather Phillips
This place is full of amazingly nice people. I can’t express enough how much I appreciate all of their help. Highly recommended to everyone.
-
November 2023 by Ron Young
They worked me in since I was on the road. Rear breaks were done in less than an hour! It was a bit pricy, though, for the time it took, but hey, it got done! Thanks Drew and it was fun watching what a great job Elise does running the place.
-
September 2023 by Kevin Lewis
My f350 broke down originally I thought it was rear main seal but it actually was a turbo. They were willing to fit me in even though they were down a mechanic and booked up. They fixed me quick and now we are on our way home and she's running great. If I ever come back to yellowstone I'll definitely come here again if I break down. 10 stars if possibleService: Engine repair
-
September 2023 by Grant Martin
My family and I were traveling from Texas (1500 miles from home) and staying at a nearby Christian campground for the week. One morning (with colder temps) my 2002 Ford F-250 diesel pickup would not start. I called a couple of shops and Cold Smoke was the only one that said they would get me in that day (Thursday). So, had it towed in and the tech replaced the glow plug relay and batteries. I drove it back to the campground and parked it. Saturday morning I had the same no start issue. I went back to Cold Smoke on Monday morning and told them about the issue and Drew stopped everything he was working on to look at my truck and get me and my family back on the road (turned out to be 4 glow plugs not working). He even went the extra mile and fixed a transmission fluid leak and a vibrating noise coming from the engine bay. This kind of service is unheard of! I can’t say enough good about Drew and the rest of the crew at Cold Smoke. They were an answer to many prayers. - a grateful TexanServices: General repairs & maintenance
-
August 2023 by Joe Widmer
Just wanted to thank you all for the quick and prompt service in getting the miss on cylinder 6, accurately diagnosed and repaired for my wife and I. It was fixed properly and quickly and got us back to our vacation with no more issues. Thank you Cold Smoke Automotive for getting us in quickly. Also want to thank Greybeard Automotive for the referral. You guys rock!
-
July 2023 by Courtney Swift
These people are amazing and went above and beyond to help out our family. Got us in on Friday afternoon and Drew came in early on Saturday morning when they weren’t even open to replace our transmission and get us back on our way!We were traveling cross country with some mechanical issues and we stopped in town to get a code read and then were referred to this shop. Our vehicle ended up needing a new transmission, which left our family of six with four small children stranded without a car. I can’t express my gratitude for these people and everything they did to accommodate our family. Amazing people, doing amazing work and I’m sure they will be blessed for everything they’ve done for us and all over reviewers that were in similar situations.Service: Transmission replacement
-
July 2023 by Breezy Mulligan
WARNING: DON’T USE LET THIS SHOP TOUCH YOUR VEHICLE NO MATTER WHAT. THEY WILL RIP YOU OFF AND LIE TO YOU. THEY DO NOT USE NEW PARTS, OR HAVE ANY CLUE HOW TO PROPERLY OR SAFELY REPAIR YOU VEHICLE. ULTIMATELY YOU WILL HAVE MORE PROBLEMS THEN WHEN YOU STARTED. ALL STAFF ARE UNPROFESSIONAL, RUDE AND HORRIBLE AT COMMUNICATION - AGAIN DO NOT USE DREW MOIR OR ANY MECHANIC AT COLD SMOKE DIESEL. IF I COULD RATE -5⭐️ I WOULD!Edit: Photos of “new axle replacement for the loose bolt crisis” attached
-
July 2023 by Brooks Woodfin
Drew, let me clarify. This truck is owned by both my wife (not girlfriend) and myself mutually.Your “shop” has now put my truck through 11.5 months of it being untrustworthy, and at times very unsafe since it was dropped off at your shop.I have been patient as any customer ever could be and you have claimed that you would “make it perfect” and then refused to do the work that you said you’d do, as well as return the truck back home to WY where you had to come pick it up weeks ago.Your receptionist then threatened me it would be towed if we did not take it and said you would not work on it any more. You said that the transmission that your shop installed was not defective and not throwing the code that my RAM dealer said had popped over 40 times.You said that you drove it miles to test it, with your computer hooked up - and that someone was going to test it to Bozeman and back, and turns out there were 3 miles on the odometer since we loaded it on your trailer in WY.Over this period, multiple of your staff members have been very rude on the phone knowing that my only vehicle (which I had to purchase another during this mess) was at your shop and I was 300 miles away. I was patient and it took months for what should have been a 2 week project (as quoted originally by your shop).I don’t feel that a customer should have to deal with this - and over 11.5 months of constant requests from me to just make right what I paid for.Plain and simple.No defamation. Just truth.Brooks Woodfin
-
July 2023 by Jeff A
We had diesel engine issues towing our trailer on the freeway when passing through town. They were booked when I limped our truck over but somehow squeezed us in and fortunately had a tech that knew what to do. They got us fixed up in breakneck speed so we are back on the road enjoying our trip again. Thank you Cold Smoke team
-
July 2023 by Breanna M.
warning: don't use let this shop touch your vehicle no matter what. they will rip you off and lie to you. they do not use new parts, or have any clue how to properly or safely repair you vehicle. ultimately you will have more problems then when you started. all staff are unprofessional, rude and horrible at communication - again do not use drew moir or any mechanic at cold smoke diesel.
-
July 2023 by Barbi Carroll
Amazing place! Customer service is above the top, kind helpful knowledgeable and Dog Lovin’ folks. Joe was our mechanic and he is knowledgeable fast and easy to communicate with. Traveling through and they treated us like family friends ? Highly recommendServices: Transmission
