TrailWest Bank is a local, community-focused bank that offers personalized customer service. Reviewers praise the bank's local support representatives who answer the phone, in contrast to larger corporate banks. However, one reviewer had a negative experience where a representative hung up on them while they were explaining an issue. But the bank was able to resolve the situation within 12 hours, leading the reviewer to update their rating. Overall, TrailWest Bank seems to provide a mix of positive and responsive customer service experiences.
I love this little bank. When I call, a local support representative answers, not a call center in India. Way better than a big corporate bank. Kim at the Lolo location is the best!
May 2022
Made a phone call to check on a issue i was having. In the middle of explaining the gal hung up on me in the middle of talking. Not happy.Update: i dont think 12 hours passed and they resolved the situation. Updating review to reflect the changes from a 2 star.
April 2022
Made a phone call to check on a issue i was having. In the middle of explaining the gal hung up on me in the middle of talking. Not happy.Update: i dont think 12 hours passed and they resolved the situation. Updating review to reflect the changes from a 2 star.
