This O'Reilly Auto Parts store in Missoula is noted for its consistently excellent service. The staff are repeatedly described as friendly, knowledgeable, courteous, and extremely helpful. They are honest and open, with customers reporting they have never tried to upsell them. Employees are willing to go the extra mile, bending over backwards to help with various car problems. This includes teaching and installing parts for customers, running diagnostic codes, and conducting research. The service is efficient, with one customer reporting a battery replacement was completed in just four minutes. This location offers store services like check engine light testing, free battery testing, and wiper blade installation, contributing to its reputation as a reliable and trustworthy auto parts store where customers will go out of their way to shop.
Nothing but great customer service, knowledgeable staff and great communication skills. Joe’s the man, I run a mobile diesel repair service company and need various parts constantly and he has been by far the best parts guy I’ve ever dealt with.
May 2026
Great crew that knows their parts! Very professional. Awesome pros that keep Missoula on the road ! Jen set me up with the right battery and she is an all star.
May 2026
Awesome sevice. I broke down on highway, very great phone service. It's was 15 min before opening and they answered and got me back on the road.
