Wells Fargo Bank has a friendly and helpful staff, with tellers consistently providing quick and courteous service. Customers appreciate the helpfulness of bankers, especially when solving issues or opening new accounts, and many have received excellent assistance from staff members like Donovan and Eric, who go above and beyond to resolve problems. The branches in Missoula are well-regarded, with happy customers noting their satisfaction with the service. However, some customers are not pleased with the new, more sterile environment and the decrease in staff, which has led to appointments being encouraged and fewer in-person help options. There are mixed feelings about the downtown location, with some customers missing the previous atmosphere. Overall, Wells Fargo is seen as a helpful bank with friendly staff, though recent changes in environment and staffing have impacted the customer experience.
Very pleasant experience dealing with Jordyn and Chad, the branch manager. Was in to close an account, and they were helpful and efficient.
August 2024
I do not like the sterile new environment in there now, also less workers to help you, appointments are encouraged/ preferred now. Less helpful from banks choices, however, the bankers are friendly and helpful!
January 2024
The tellers are always friendly and don't have to wait long to be helped. I'm very happy with the branches here in missoula
