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July 2023 by Google user
Would give them less stars if I could. They didn’t tell me the truth about my service twice. They didn’t even activate my phone and started me on a plan. They Never changed my number two weeks after the manager said it would be 24hrs. Sorriest phone service I’ve had
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May 2023 by Lucas Castro
Friendly staff. The store is understaffed for sure. After purchasing an IPhone, I was told Apple Watch would be “free” but would have to pay the monthly service fee. After I found out I was stuck on this monthly fee for 3 years, I did not want it anymore. They followed policy which would charge restocking fee without me or the product leaving the store! After complaining , they did the right thing. However, please don’t charge restocking fees if the product does not leave the store( I didn’t even touch it)!
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May 2023 by Patrick McGuire
Having squeezed the last of the life out of my old phone I came into here to get a new one. A young gal named Anna was the very epitome of customer service helping this old dog get a new phone and answering all my questions while still being helpful to others entering the store. With no other help she kept the place running smoothly. In ten years when I need another phone, and I am still kicking, I hope she is there to help me again.
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May 2023 by Sheri Gillotte
Very helpful and friendly staff. They were very knowledgeable and helped get our phones and watches all set up.
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April 2023 by Kim Severyn
We had a phone issue that needed to be resolved. The old phone could not be saved. Anna helped us with a new phone, transfered data from old phone to new phone. We went in 10 minutes before closing, Anna worked over the closing time to get us up and running. This is the very best customer service we have gotten in a very long time. If I could give Anna 50 stars I would.
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April 2023 by Michael Harrell
Anna and Victor did an AMAZING job helping my mother activate her new phone and transfer her information. THANK YOU VERY MUCH, GUYS. You were AMAZING!!!!!
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March 2023 by Joan Ruskamp
I had a rep scan the wrong phone and cancel the agreement. It's been a battle for 7 mos to get that device off of my plan including another trip to the store to get it removed. They know who has the device. It's not me. Countless hours on the phone and still no resolution with Verizon. The last rep said he'd stay on this and still no word for almost 2 mos
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February 2023 by McKenna Gubanich
Absolutely terrible. We arrived at the store at 3 pm. When we tried the door there was a sign that said "out for lunch". So we figured they must be understaffed, we'll come back later, no big deal and that we'd give them the benefit of the doubt. We waited in the car for and hour and a half, while at least 15 customers attempted to enter. We finally gave up and drove away at 4:30. Don't come here.FOLLOW UP: We returned the next day and were helped by victor. The store was very busy with customers coming and going while he simultaneously helped us. He was very good at balancing attending to our needs and the other customers and we never had to wait for help. Thank you Victor
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February 2023 by Janet Groeteke
Exceptional service from Victor and Alo. They were both so professional and patient with answering my questions and helping me with password issues. I will highly recommend this Verizon store to my friends and family!
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February 2023 by McKenna G.
Absolutely terrible. We arrived at the store at 3 pm. When we tried the door there was a sign that said "out for lunch". So we figured they must be understaffed, we'll come back later, no big deal and that we'd give them the benefit of the doubt. We waited in the car for and hour and a half, while at least 15 customers attempted to enter. We finally gave up and drove away at 4:30. Don't come here.Update: went back the next day and Victor was extremely helpful. There were many customers that entered the store and he was able to balance helping us while also attending to other customers.
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January 2023 by Nichole Hopkins
Helpful and friendly staff. I highly recommend this verizon store over the other location in town. You will get what you need with great service!
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November 2022 by Julie Reiter
This was definitely without a doubt the BEST customer service I have ever experienced at any Verizon store. Victor has great communication skills. He is patient, informative and very knowledgeable. He was obviously kind to his staff, who were also very friendly and customer oriented. I seriously used to dread going into Verizon because of the overwhelmingly poor experiences I’ve had with customer service. I worked up the energy to go to this location (for the first time) on Black Friday (of all days). It was the best experience I had all day. My teenage son was with me and he agreed with me 100%. I finally found my go to Verizon store!
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November 2022 by wyatt kluck
You know it's good when the manager greets you as soon as you walk into the store.
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September 2022 by Ashlea Gurley
These 2 people were super pleasant, very helpful, made thing pretty painless!
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September 2022 by Taylor Sanchez
They got done exactly what I wanted and needed done in a timely manner and were very very helpful and fast!
