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“In person walk in. Very friendly and professional staff. From desk gentleman was communicative and very helpful. Ryan Branch Manager was very good at communicating and responding my questions on things I didn’t know about. He’s very knowledgeable. This place has great people working here.!!”
“PenFed handled the refinancing for my Dodge truck, and after paying it off early, they kept my savings account open and active. This made it easier to open a checking account, and the PenFed agents went above and beyond to resolve the issues I had accessing my account. Case sensitive is truly a great fraud deterrent. Thank you ?”
“Sarah Lessig is the best. Very friendly and helpful. If anyone needs a new banker or already banks at cobalt needs to meet her and she can help you with any financial services.”
“I have been impressed with 4 points every time I go into a branch or call. I was having issues with my online banking since the switch to there new (better) online banking. Connor one of the tellers helped me through what I needed and was very kind and helpful. At 4 points I feel like a guest/customer and not a number. Thanks 4 points!!”
“I have done business with this branch a number of times and have always received excellent service. On my last visit Kylie went above and beyond to help me set up a new CD with transferred funds from another bank.”
“Maya at the Veridian branch is the absolute best! She was there a year ago when we went in frustrated with our old bank and helped us get everything set up smoothly and ever since we have had no problems with this bank. Today we went back in to make quite a few changes to our bank accounts setting up joint accounts and getting information on other topics. She was bright, cheerful, and extremely helpful. She got our requests done within 20 minutes of us walking in the building and we are extremely thankful!”
“I have a personal account with First Nebraska and am treasurer of an organization that also has an account there. I visit the facility more for the organization than for my personal account, but I have always been impressed with the professional, efficient help I receive. One visit took over half an hour because I ended up making four separate deposits in different sections of our account, and each one of them involved both checks and cash. Everything ended up where it belonged and was dealt with in a very competent manner. Shortly after I assumed the treasurer's position, I was at home trying to log into both my account and the organization's account. For some reason, my computer would only log into one of the two accounts. I called First Nebraska, and the person who helped me efficiently led me through the needed steps to straighten out the problem. We ended up on the phone for at least 15 minutes, but, once again, there was no frustration on her part as she patiently helped me solve the problem. I highly recommend First Nebraska Credit Union.”
“I had the pleasure of interacting with Austin today and he was wonderful, knowledgeable, and answered all of my questions (and then some). Thanks Austin for providing exceptional customer service!”
“I've gotten two car loans with PenFed. They offered the best rates but they do not do ACH transfer to the dealer. At least not to the one I used. So I had to go into the office, an hour drive from my home, to pick up a check to sign and give to the dealer. A bit archaic.”
“Always a great experience! They have always been there for us when we needed them, with the best interest rates! Thanks again Metro for believing in us and helping us out again! You truly make a difference!”
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“I find all the staff at the locations I go to are very friendly and helpful, as are the staff on the phone. My issue is with the new no-teller drive thru screens. I drive a car and these seem to be placed 4 people in S.U.Vs or trucks. Especially the ones connected to the building. They are too high for my car. Add to that the fact that I have issues with my shoulders and cannot reach up, it makes it impossible for me to use them, so I must go inside. I usually go to the Bedford location and to get to the entrance without using stairs you park in the handicap space, then walk across the drive-through lanes and up a ramp. Last time I was there it was icey so I couldn't get across the drive through lanes and someone had hit the railing on the ramp. So I just did not go to the bank that day. I'm sure there's a good reason for putting these machines in instead of giving us the personal help from a teller. But I don't think much thought was given to how they were installed or the functions that they have. I'm also wondering how many blind people drive up to the drive through? You must expect some because there are braille buttons included on the panel.”