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February 2023 by Lisa Goff
If I could give q half a star that would be to much. My son and I have both opened accounts with this bank and they got hacked and the bank closed our accounts and said there was nothing they could do.
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October 2022 by Minh Vlog
very bad. I need to transfer money urgently to buy a house, they made me wait for 15 minutes, after 15 minutes I didn't see anyone coming out. I asked again and they said if they wanted to schedule another time, because the other girl was on the phone for 45 minutes. what.?
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October 2022 by Athena Nguyen
We’re know when we’re not appointment just walk in won’t enough staff to service us that’s us fault …. But we’re not happy for service . They told us wait to 15’ for us service but until after 30mins we’re ask again they said " do you want try another date ??" But the staff will do for us she just keeping on her phone at 9am to 10am she’s not stop. Until we’re left she had stop her phone . If you can’t do now for us please tel us to come back another time don’t let us wait and after that tell us can’t service.
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May 2020 by jacqueline medina
Called to get help for one of my accounts. The "Manager" was very Rude, and annoyed. VERY poor customer service. Also seemed to be sarcastic with me. Told me she didnt have "TIME" to help me, that I could look at my email bank statements to figure it out, or wait until the next day. Didnt help me at all! My account has money missing which is concerning!!! But THEY CANT HELP!???? Disappointing
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February 2020 by Jay Carter
Never have had an issue with US Bank only been using them for 7 months now for our RV loan and just refinanced our VA morgage They took over managing it and all is good there too. I don't have any bank accounts there so can't say much about that.
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December 2019 by David Meyer
Don't expect any sort of positive customer service if you have less than ten grand in your account. Would rather bank with a potato
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December 2019 by Pancho Villa
Just the best bank here in Grand Island Nebraska.very educated staff.very nice mánagers. They always try to help you im so glad to have an account there
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November 2019 by monica stingley
Had a question on my mortgage statement. Left work early on Friday drove 40 miles to talk to someone in person. Waited 30 minutes after I got there for severice. Finally had someone tell she could not get the mortgage dept on the phone. Told me she would call me Monday. Well it's Wednesday now. No call.
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June 2019 by Jeff Mitchell
US bank is ok for a bank.
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June 2017 by Mritunjay Kumar
Bank service and staff behave is excellent, Superb service
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May 2016 by Kanieka Alexander
U.s. bank is no good.
