The Verizon store in Grand Island offers a range of services for mobile, 5G home internet, and business needs. Customers appreciate the helpful and friendly staff who are knowledgeable and attentive, providing personal care and clear assistance. Many reviews highlight positive experiences with technical support, including help with upgrading phones, transferring old numbers, and resolving issues. Although some customers mention that certain processes can take longer than expected, store representatives work diligently to resolve problems and get customers set up. Verizon is also recognized for its quick service options, such as online orders, same-day delivery, and free 2-day shipping. Some customers find the prices for monthly phone payments to be high and suggest they could be lowered. Overall, Verizon in Grand Island is seen as a professional, reliable, and caring business, with long-term customers valuing the consistent good service they receive.
I went it to drop off my old phone for a trade-in. All of the clerks were busy, except one, and I was in and out very quickly. They have a good-looking store that was clean and the clerk was very helpful.
July 2025
They desperately need a couple more employees. However, the staff they do have is very pleasant and knowledgeable.
May 2025
Their system was down. They told me what to do to fix my phone at home
