Heartland Veterinary Supply is a highly recommended pet pharmacy known for its great prices and helpful customer service. Many customers appreciate the staff's commitment to resolving issues quickly, such as when a customer received a damaged product and received a replacement at no extra cost. The team, including representatives like Amy, goes above and beyond to assist pet owners, especially when switching medications or ensuring timely deliveries. Although some customers experienced delays in prescription processing due to communication issues between Heartland and their veterinarians, once resolved, orders were filled and shipped promptly. Customers value the professional and caring approach of the staff, who follow up to ensure orders are correct and meet the needs of pets. Overall, Heartland Veterinary Supply is praised for its dedication to providing quality medications and support for pets and their owners.
Great prices & always really to help in customer service! Just wish shipping was a little faster but that may be the mail service too. Highly recommend!
May 2024
Unfortunately I had an issue with a bottle of cranberry chews shipped to me that literally had turned into powder! I contacted Heartland and Maelynn asked a few particulars and got the issue resolved quickly. She was kind enough to send me a new bottle, free of charge. Great company with concerned representatives.
April 2024
I did not personally visit the location but I ordered online. Very professional staff. Followed up for the order and made sure that I had the correct address. I am very grateful to them. Order also passed the inspection and all the rescue cats appreciate it.
