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January 2023 by Jeremy Inman
This institution has to be one of the worst banks in America. I have had nothing but issues with this bank since they took over my mortgage. Absolutely incompetent people and leadership. They double paid my taxes, told me I am responsible for their mistake, they claim they don’t have email, refuse to provide evidence of any correspondence on your account, and they have analyzed my escrow account three times and three times they have gotten it wrong. The first analysis caused my payment to increase by $500, then it went down about $300, then increased it again $200. I had to involve my lawyer in my case. They simply can’t get it right. I would not recommend doing business with U.S. Bank.
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July 2022 by Eunice Serrano
Very bad customer service in Hastings Nebraska. They treat you really bad and they always looking for excuses not to provide the service you need.
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July 2021 by Tyler Middleton
I don't really care for the lack of effort put into their phone service.. along with inconsistencies from agent to agent.. my card got frozen.. was given 3 different reasons on why, none of them were correct.. a month later, my account is still frozen for apparently no reason.. I
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April 2021 by Debbie Bottolfson
I’ve been banking with them for years and I love the bank, except for the fact that I had to pay to get a copy of my statement that I needed for a car loan.I don’t think I should have had to pay anything, since I’m suppose to be a valued customer!
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March 2018 by Thomas Elliott
Just on out on bike ride heading to do taxes at hrblock not a good idea to have them do taxes cost me more to pay in for taxes then getting anything back gov.and state taxes done gave me my on ride worst case for taxes ever nice thanks uncle sam didnt stick it to the man the man did all that almost felt like going to doc for that long due full physical with bend on over really was a bad 1 hour to do my taxes and the first time to get them done by rhem never will have done by them again
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February 2018 by Hannah Duke
This banks lobby that closes at 4pm, even though the tellers are still inside, which forces everyone to wait in line at the drive thru, which somehow takes twice as long as going inside would take.
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January 2018 by Denny Gale
Have banked with them for years, everyone knows your name, your not just another person.
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January 2018 by Dawn gilbert
Small branch, not really conveniently-located parking wise, access to building is not great especially if you're handicapped, somewhat under understaffed service can be slow
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January 2016 by ben kosmicki
I wouldn't even give them a star! They wanted 7 dollars just to cash their own check. I've heard all kinds of horror stories about this bank. Just look them up on the Internet. WORST BANK EVER! If you want a bank that works with you go to five points bank.
