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April 2024 by Ron R.
Matt and Mark, Rock, the did a very professional job on replacing our pool liner. they pulled the old liner out, dropped the new one and had the pool filled all in one day!
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October 2023 by Dave Hillman
When I filled my hot tub for the upcoming season, I noticed a small leak coming from the front panel. I called Bonsall Pool and Spa and they sent out a technician the next day. The technician was very professional, courteous and knowledgeable. He fixed the problem, checked over the system and the price of the service call was reasonable. I have been doing business with Bonsall Pool and Spa for almost 20 years and they have been excellent to work with.
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October 2023 by Karl Giuseffi
Matt has been incredible. I have had a few hot tubs and as they change, it can be a lot of relearning and unlearning. Thought I knew most of it and as I learned I didn’t, I had a great team to turn to. Matt and his team have been patient, kind, and willing to share their experiences so I can find what’s best for me and my family. They’ve also gone above and beyond and walking me through the chemistry and what’s a good continued investment of my time and money. Quality hot tubs are expensive but the service and quality of the hot tub shows. I will be a customer for years because of this partnership. Thank you so much!!!!
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October 2023 by Gina Kroger
Since purchasing our hot tub from Bonsal Pools four years ago, we’ve always had a good experience with their products and service. - Joe
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August 2023 by Travis Parker
I've been having some problems with our vacuum pool this summer and Matt Spivey was a huge help getting us replacement parts immediately. While we were in the store, we bought some water test strips because of the heavy chlorine smell in our pool. I tested the water and texted pictures to Matt who asked me to come in right away. He ran further tests and told me exactly what we needed to do to get the acidity in our pool water lowered. Matt ran water tests for me 3 out of 4 days, got me the appropriate chemicals I needed, and has helped us get our pool back on track. Thanks, Matt!
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August 2023 by Cindy Pulliam
They tested my water and sold me product to help me straighten out my water problems. They were very helpful.
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July 2023 by Appleton Apartments
I love Bonsall pool and spas, as manager at the apartment complex, where I work, they are very responsive and very helpful. For example, after fixing the priming of the pump, I let the tech know that my tech was on bereavement leave, and I cannot move the large container or chlorine by myself, and he went out of his way to move it for me! This is excellent service the way things used to be - being helpful - just because!
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July 2023 by Larry M
Terrible workmanship and service throughout! Multiple repairs and replacements needed. In just the second year of operations, we needed over $9,000 of repairs and the company would not stand behind their work. If you don't mind a pool with no heat, broken pipes or draining the pool in July, perhaps this may work for you. Otherwise, stay away.
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June 2023 by Janis J.
Matt is very knowledgeable and helpful! He is also very friendly and always willing to give me great advice! I highly recommend Bonsall Pool & Spa!
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June 2023 by mike “mky350” blevins
These guys really put the oo in pool and I was quite pleased to see it as now a George free facility very well done gentleman
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June 2023 by Daine Patton
They are always friendly and provide me with the knowledge I need to take care of any issues I have with my pool. The water testing has been very helpful to me and they never try to sell me something I don't need. Thanks for the reliable service.
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June 2023 by Cathy Rakes
When I need help with my pool I go straight to Bonsall, in Lincoln,NE, the folks there are really knowledgeable friendly and helpful and they won't sell you anything you don't need, they're the best!
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June 2023 by Nick Bock
Called in on Friday and left a message about starting weekly pool service and a few repairs I needed help with. Went into the retail store at the end of Friday when I hadn't gotten a call back. Retail people were super nice, and said they would make sure the service people got back to me...said they usually called next day.Monday was a holiday...so called again on Tuesday when I hadn't heard back. Left a message. Called on Wednesday again. Left a message. Called on Thursday. Left a message. Finally emailed the retail person, who told me that he had heard that service was no longer going to take new customers.Frustrating that they can't be bothered to call people back and at least let them know.So...definitely would recommend someone else.
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June 2023 by Gary Bohaty
The staff has always been very helpful and knowledgeable in helping me to get my pool up and running. They also help to keep my pool looking Great!
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May 2023 by Bryce Nielson
The guys are always willing and able to help with everything. Friendly and are always welcoming. They make my pool boy life a lot easier!!!
