Ernie's Mattress offers a pleasant and knowledgeable shopping experience for customers seeking a new mattress. The staff, such as Lee and Jeanie, are helpful in guiding customers through the selection process, providing information about the different mattress types and features to ensure a good fit. The store also provides excellent customer service, with a smooth delivery and installation process. While there may have been some issues with returns in the past, the overall experience at Ernie's Mattress is described as delightful and hassle-free.
Lee was super helpful. We hadn’t gotten a new mattress in 23 years so we we’re very naive. He not only showed us how each mattress worked with our spine, He also had a nice cooling mattress for me, sorry hubby you’ll have to wear flannel pjs but I’ll sleep like a baby
April 2022
We just received our new Stearns & Foster Bed and had it delivered and installed by an excellent crew. The service experienced from sales, scheduling and delivery & installation really exemplified outstanding Customer Service. Thanx for putting the service back into Customer Service
January 2022
Took getting the owner involved to process our return. Store employees claimed it was policy not to do returns but the terms and conditions said otherwise.
