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About Graduate by Hilton Lincoln
The Graduate by Hilton Lincoln is a uniquely decorated hotel in a great, walkable downtown location in the Haymarket area, close to bars, restaurants, and shops. The rooms are described as nice, unique, eclectic, and clean, with comfortable beds, though some feel smaller than average with notably small bathrooms. A highlight for many is the view of the stadiums from higher floors. The hotel offers a great pool and gym, with the pool noted as warm and awesome. On-site parking is available in a garage next door for a fee, but it is extremely small, difficult to maneuver, and can be a tight fit for larger vehicles. Several significant issues were reported. The room keys frequently stopped working, requiring multiple trips to the front desk for reactivation. Noise can be an issue due to thin walls or mechanical sounds. Some furnishings and amenities feel dated, with reports of malfunctioning TVs, heaters that emit odd smells, and broken or missing vending machines. Customer service experiences were mixed; while some desk staff were helpful, others were described as unhelpful, annoyed, or unwilling to resolve problems. A specific incident involved a major communication failure and late check-in on a game night, coupled with billing confusion and poor follow-up from management. Overall, the hotel meets basic needs with its unique vibe and excellent location, but inconsistencies in service, maintenance, and amenities impact the experience.
