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January 2024 by Janet H.
went over 60 day return just a little but item was unopened and just wanted store credit so they really are not out anything. they refused so will take my business elsewhere, too bad for them since I spent a lot there over years.
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January 2024 by Debbie Sailer
At first customer service wasn't all that then I went upstairs and the ladies up there were so gosh darn nice and helpful it was night and day from downstairs to upstairs
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November 2023 by Troy Magnuson
This is a really nice store.
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November 2023 by Sandy Marino
Nice selection of sweaters
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November 2023 by Vickie Lonowski
They had what I was looking for
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September 2023 by Devin Edds
Able to find swim suits at a decent price but that's because they were on clearance. Very small number of fitting rooms. Very hot as if a/c isn't working properly.
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September 2023 by Shirley Thompson
I needed a specific length for curtain rods. Very helpful sales associate. I have never had a bad product from Penneys and shop in store and online.
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September 2023 by Maria Dominguez
Love this store, they sell puma shoes
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August 2023 by Julia Sanford
I enjoy shopping here because of the prices and variety but they really need to fix the air conditioner.
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August 2023 by Tayler Doremus
If I could give 0 or negative stars I would. I took my ring to be cleaned and they said it would take up to 4 weeks for it to return. I had to call 4 weeks and two days later to check the status of my ring. They told me they didn’t have it but would find out the status and call me back. They then called back and said it was there and was misplaced so that was where the miscommunication happened and I could come pick it up. A little later I got another call from the jewelry counter telling me that my ring was never sent out to be cleaned. HOW CAN A RING BE MISPLACED FOR MORE THAN 4 WEEKS AND NOBODY NOTICE! Terrible customer service and I will NEVER take my ring back there. Things that are of that value SHOULD NOT BE TRUSTED IN THEIR HANDS. I WOULD NEVER RECOMMEND THEM.
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June 2023 by Rene' Chandler
I always enjoy shopping at Penney's. Today was no exception. We were shopping for my grandson's first suit and they were extremely helpful. We were not sure of sizes (my grandson enjoys t-shirts, shorts and exercise pants) and I had my 20 month old grandson with us. The woman helping us was patient and grabbed other sizes and styles for us. The cashier was so very pleasant and knowledgeable about what was on sale and what reward points I would be eligible for. It was a great experience. My only complaint would be that the store is hot. No one wants to try clothes on when it's hot and they are sweaty and no one wants to try on clothes that someone who is hot and sweaty has tried on. Crank up the a/c. ?
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June 2023 by Casey Smith
This store was clean & had a wide variety to choose from. The checker was nice & quick. & we enjoyed BOGO half off everything we purchased! Yas!
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June 2023 by Markeen Strauss
I was so impressed with the customer service at JCP in Lincoln, NE. Every one was so helpful and thanked me for coming into the store.I left feeling good ?.
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May 2023 by laura petersen
Excellent sales. Great customer service. Love this store to the moon and back.
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April 2023 by Jackie Murray
Helped a friend find a dress. I love JC Penney! Very nice cashier! Helpful employees!