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December 2023 by Tina Jahn
I applied for a used auto loan over the phone and never got a call back or an email about the loan. I called 3 times, left 2 voicemails, was put on hold for 30 minutes, was told somebody would call me back "today," 3 times, but never did get s call back. My credit score is great and my income is good enough for a payment 2 times the amount I would have paid monthly. The vehicle I chose went to somebody else because of this place. I don't appreciate being treated this way. I wonder how many others they've blown off like this?! I will take my business elsewhere, and tell everybody I know about my experience. This is bad business for any type of business.
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December 2023 by Christian Berck
Great bank! Employees are kind and quick. That plus their amazing 5.5% APY makes them an easy choice to bank with
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October 2023 by Connor Boucher
I've been a loyal customer of LBFCU for years thanks to their Kasasa Checking Account that promises 5.5% APY if you hit 12 transactions/month.I've consistently hit that number, only to find out that LBFCU only counts a very few towards that transaction threshold.I've found it's a total scam to keep customers bank account balances high and every month to re-categorize credit transactions as "withdrawals", when they are categorically not.Don't be fooled. Find another bank that provides APY without having to hit transaction thresholds.
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September 2023 by Marty Shrader
Always courteous and helpful staff. Accurate statements. I have recommended family and friends.
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March 2023 by Georgia Lee
After taking out many loans at LFCU I just closed my savings account because they were taking out money for non active account. They stole $15 before I realized this was happening. I will be reevaluating where I take out my next loan. That’s some great customer service for such a good customer! Not!
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January 2023 by Kelsey Drake
It's such a great place to refinance or consolidate your loans! They are always willing to help and offer a hand anyway they can. You can tell they really do care about their members.
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December 2022 by Sarah Lemons
Best place you all your financial needs! I have all my accounts and loans with them. The customer service is amazing and they are so friendly. They will explain things to you, if you don't understand. If you want to prequalify for a loan they will help you find the right one for you and let you know how to improve your credit. I would without a doubt recommended this credit union to everyone. I can even access my accounts anywhere in the country, so getting extra cash on vacation is so easy.
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December 2022 by Dorothy Deschane
They are always friendly and helpful inside lobby and drive thru -
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November 2022 by Mikki Russ
Stellar staff. Just closed a loan with Rhianna and she made it extremely easy to manage, both in understanding the minutia and also carefully explaining all of the terms. She never seemed rushed, bothered or flustered with my many questions. Exceptional authority on her industry.It doesn't surprise me that I had such a positive experience, as I am accustomed to the very best interactions every time. In the drive-up window, AJ has been a wonderful resource over the past couple of years as well. Highly recommend. Do not waste time at a big, faceless bank, do business here and get stellar interactions and service.
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October 2022 by Tanya Ramirez
Have always led me in the best direction with my financial decisions.Home buying, auto. Personal.
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October 2022 by washburn182
Always check your account regularly, they will steal your money through the back door. I opened an account at this bank for deposit only. I had money transferred to my account every month. I trusted them, so I never checked my account. They were sneaking in and taking money out unbeknownst to me. When I found out and questioned them, first they told me I had signed up for bill pay in the past. I never did. I asked them for proof, they couldn't come with it. Then--- wait for it---they couldn't refund my money because I should have known they were stealing the money, by checking my transactions, and should have asked for the refund sooner
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August 2022 by Becky Dailey
If I could give less than 1 star I would. This is the most anti-customer service bank I have ever worked with. Hope you like waiting - sat on hold for over 20 minutes before I even got to speak to someone. I have spoke with several of my friends and have not heard one good thing about banking here. If you value your money and good customer service - bank somewhere else!
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July 2022 by Ryan Osborn
I've banked with Liberty First back when it was still Burlington Northern. Over the years it just seemed like the customer service is lacking. You do not feel like they care. They got so big and cooperate the small people don't matter anymore. I'm switching due to the fact they have no branches in West Lincoln, and their online bill pay system is so confusing. Just looking for a change.
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March 2022 by I love my furry kids
After years of being a Wells Fargo customer I finally got fed up enough to leave them. I found myself banking here and so happy I made the switch! Staff are always helpful both in the branch & over the phone. No issues and I 'm thankful for that.
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December 2021 by Michael Frederickson II
I have banked with Liberty First for a few years now. Got in a car accident and have asked for a loan. The guy helping me said he’d get back to me in the next few days. So i waited a week with no calls. I called and was expecting an update maybe but the guy hasn’t even started it yet after saying he would start it after his lunch break. I waited a WHOLE week AGAIN and he said “ope” and that he’ll check on it. I am writing this review “THREE” weeks into this now with no answer. May be time to start looking into another place peoples.. :/
